"Very poor experience - no trust, inconsistent Comms."

Very poor experience.
Booked through Viator.
All confirmed. Filled in pre host allocation questionnaire. Confirmed receipt. Allocated Host. Received emails from host to confirm everything..
Then 14 hours before start of the tour received messages saying unable to find a host. Would I like to find another host on another date.. For info. I'm on a cruise with one day in this location... I obviously questioned this.. ultimately told host no longer available and tour now cancelled.. but they keep hold of my money for up to ten days.. does this add trust?

"A thoroughly enjoyable day with host Naveen in Munich "

It was an amazing experience to walk through Munich with a very flexible host, who was completely accommodating to your needs and I’ve got heaps of knowledge in-details to certain intense history stuffs .
I Highly recommend him and the city unscripted team for a last minute change, easy as it comes .

"Discovering Edinburgh Like a Local: A Personalized City Unscripted Experience"

I recently had the pleasure of experiencing a City Unscripted local tour in Edinburgh with local host James, and it was absolutely fantastic! From the very start, the level of customization offered was impressive. The host reached out before the tour to understand my preferences and interests, tailoring the experience perfectly to what I was looking for.

What truly set this tour apart was the opportunity to explore places that only a local would know. Instead of sticking to the typical tourist hotspots, I was guided through hidden gems—charming alleys, tucked-away cafes, and scenic spots that I never would have found on my own. Each location came with fascinating stories and a personal touch that made the experience feel unique and authentic.

This wasn’t just a tour; it felt like spending time with a knowledgeable friend who genuinely cared about showing me the best of Edinburgh. If you're looking for a personalized and truly local perspective of the city, I can't recommend City Unscripted enough!

"great experience"

great staff, friendly hosts, tailored tours.
As a traveller you can get to meet local residents, and as a host you have the possibility to welcome visitors from all over the world!
I definitely recommend.

"I booked an experience through City…"

I booked an experience through City Unscripted and the whole experience was pleasant all the staff was super helpful and professional, The guide that was assigned to my Experience perfectly matched my requests and all my wishes for the experience were surpassed and I will recommend City Unscripted 100%

"Brilliant Experience"

I booked the 4 hour experience named “Bangkok’s hidden gem - the Floating Market.” I had a great time from start to finish. I explored the Floating Market, which was great, and then I was taken to the less known markets which were equally brilliant. Chalita was caring and attentive while not being overbearing. As a solo-traveller, her company was much appreciated.

"I had an experience in Amsterdam with a…"

I had an experience in Amsterdam with a young man. Brillian . 5 stars as not possible 6

"This is a manipulation scam"

This is a manipulation scam. We have booked a private local guide for Milano. We thought there will be a licensed guide who was born in Milano and show us some interesting things.

We have met with an Indian girl who was studying in Milano! I could not say anything to break her heart but she literally does not have enough capability to be a guide. She did not give any information properly. I have just felt i booked a person to walk 3 hours! While we were walking i saw an old italian guide was telling his guests some stories with passion. I felt regret why i did not choose that cheaper and better option.

The indian girl was not bad but what we saw in post before book and what we were expecting was different. Do not book from this company. Better search and find some local guides yourself from government places. Guide must be a person from that nationality. Otherwise how will you feel the soul of the city and culture!

"HORRIBLE CUSTOMER SERVICE - DO NOT USE THIS COMPANY "

I had booked a four hour private tour with a guide with city unscripted for Florence, Italy with my children. The day prior to the tour my daughter became very sick and needed to be hospitalized. It was 20 hours before the scheduled start time for the tour. It is quite scary and upsetting to be in a foreign country where you don’t speak the language and need to seek hospital treatment for your child. When I asked about a full or partial refund, I was told that their policy is that they will not give refunds if the tour is not canceled within 24 hours. They refused to make any exception or even provide any refund of any kind , but only offered a discount on a future tour. This is no way to run a business. They went back and forth time after time in email just reiterating their apologies for my daughters hospitalization and offering absolutely no monetary reimbursement. I fully understand if they wanted to give some sort of payment to the guide, but to refuse any sort of refund is absolutely unacceptable. it is a very busy time in Italy right now, and I am sure that the tour guide was used for another tour.

"MY VIEW AS A GUIDE"

I used to work here as a guide and then changed the company.

I tell you why guides here might not be so motivated or good:
The good ones leave the company.

Cityunscripted keeps ALL YOUR MONEY and pays only 19€/h (in Germany) to the guides.

Example:
3 guests book a 3 hours tour and pay 312€.
-> The guide receives 57€

There is an other company that is not only much cheaper, but also much fairer.

And there the good guys go to. It's hard to do a good tour for 10€/h net after taxes.

They also take everyone who applies. I was a total beginner. It's nice that they gave me the chance and I always have the best reviews, but they honestly don't care! My new company wanted to zoom twice with me first!