"Ordered customised drumsticks"

Ordered customised drumsticks. Website constantly set all of the info I put in back to basics every time I tried to check out. Took hours just trying to get it to hold the data I input to be engraved on the drumsticks. When they eventually arrived they were printed and not engraved. Contacted the company to advise this and they were very rude. Pretty much a ‘tough luck f you’ attitude. Same as other customers have reported. Don’t use this company. There are nicer ones out there

"Ordered goods not delivered"

Ordered some picks for delivery to UK which were not delivered - despite Royal Mail telling me they were delivered. On querying this with Royal Mail I was told that the address label for delivery did not match the delivery address I provided. I have no idea where they went to and Own Guitar Picks is refusing to return my emails / phone calls / whatsapp messages. I am starting to think I have been scammed and am approaching my bank to see if I can get a refund.

"36 custom printed Delrin picks"

I ordered 36 Delrin (tortex) picks with my band’s logo. These were delivered a week later from NL to the UK.

The quality is excellent. The printing (Dye Sublimation I think) is high quality, hard wearing and very detailed from the image I gave in the order.

My only issue is that everyone I show them to wants me to give them one!

Great product! I recommend them and will order again.

"Great customer support"

Small error with my picks, but rectified and had a new batch shipped within days! Excellent customer service.

"Great product and experience"

I was a little nervous after seeing the reviews below, but my experience was great. Ordered Friday evening 17th Feb and received Thursday 23rd (4 working days from netherlands to UK). Great product. Easy design experience and good communications after i contacted to see if i could have them before the weekend. I haven't seen anywhere else to get these a fully custom tin of picks, would use again

"Untrustworthy."

I ordered custom guitar picks from this site on the 25th November and still had not received them over a month later though I paid for tracked shipping and everything. When reaching out about my annoyance I was told it was just lost, once complaining asking for a new set and reading the reviews I understood this isn’t a reliable company and the emailed response began with “haha” so you can see the company doesn’t care about its customers either. I’ve decided to get a refund but we’ll see if that ever comes.

"I ordered from them almost 2 months…"

I ordered from them almost 2 months ago, have not received my guitar picks. They said they would resend, but I have not received a tracking code, and cannot reach them by phone, whatsapp or email. I have now received a refund, (January 5th) so I changed the rating to 3. I never received my order, but at least I got the refund.

"Poor customer service"

I was very happy with the online process of designing the product, however this company has failed to keep me informed of dispatch information and ignored my multiple attempts to get in touch over WhatsApp and email.