"We happened to go into the Truro branch…"

We happened to go into the Truro branch of Newells when it was quiet (which is unusual) and were greeted with cheerful helpfulness ….we found nothing but good
vibes and were pleased to book the Cruise we were interested in with no hassle ….Thankyou crew of Newells Truro ..well done

"A wonderful company"

An absolutely wonderful company to deal with and also to work for.
The staff are very friendly and knowledgeable.
I couldn't recommend them enough.

"Clueless. Book with ANYONE but"

Had a recent 'experience' at the Falmouth branch.
I was looking for flight information to Los Angeles, and went in to the tired, dated shop. Unfortunately, the assistants were engrossed in conversation about Facebook, and when I approached the desk I was greeted with a vacant look and "what?". After 10 painful minutes trying to explain the route I wanted, they had NO idea where I was trying to travel to. I had to tell them on 3 occasions that the airport code was LAX! I had no choice but to walk out and book elsewhere. Obviously there was the standard smirking and comments as soon as I left. Do NOT book with this clueless, unprofessional and badly managed shambles.

"Although a small company in…"

Although a small company in Cornwall,the branch I shall review is in the town of Hayle. For many years we booked our own trips abroad so what changed us from that to using this company?. Simple but at our age very important,service.
The staff at this branch always charming,go way beyond their job description. For example last night just prior to closing they called and asked me to drop by,we sorted a problem even though it was after hours, but also found that they had spent considerable time prior investigating that situation.
So congratulations Newells Travel of Hayle,we appreciate very much your help and will now give you all our travel plans.