"Company of zombies"

My beautiful Honshu sword came with one of the 2 screws on the handle missing. The sword has 2 screws, and 1 is missing, duh!
I liked the sword, didn't want to make big stink about it, just asked them to send me the missing screw.
That's when BudK started acting like zombie co. They kept insisting that I had to send the sword back for an exchange. A few e-mails and phone calls later I gave up, they'd rather waste everyone's time and their resources on irrational activities, instead of choosing the easiest, cheapest and fastest solution.
Customer disservice, that's what their customer service really is.

"BUDK are reliable"

BUDK are reliable in my experience. I've got a gas mask collection, and have ordered three from them so far. In each instance, they've generally been in good shape with exception to the GP-5 i got, which had seen some wear and tear which I couldn't really blame them for. They shipped the masks with their original bags too, which was a real plus as someone who enjoys the history of these items. If they begin selling more masks in the future, I am very likely to buy.

"Their customer service cannot fix…"

Their customer service cannot fix simple issues such as updating address on orders. They will email you saying the issue is solved, then follow that with another email saying it has not. Always pay with credit card cause it’s most likely you’ll have to resolve the issue with the credit card company cause budk are shady or disorganized.

"Be careful about what you buy from this…"

Be careful about what you buy from this company. They will not pay for shipping back anything in a return. The items they sell can be heavy and cost more than the item is worth to ship back. This, despite their catalog's misleading or false description of the item. It costs more to ship back than the item is worth, so if you buy it, you will own it, no matter what. Their customer service people are smart asses and useless. I do not recommend this company. Find it somewhere else.

"They sent me an unsolicited catalog…"

They sent me an unsolicited catalog which included several Confederate flag items. I will not do business with anyone who promotes a failed treasonous conspiracy against the united States.

"Products as described"

Products as described, great prices and delivery on time

"Loved the box I got"

Loved the box I got, well worth the price! My mother was the one that told me to start getting stuff from you guys... I WILL recommend BUDK to my friends!

"very well made"

very well made

"So far everything I ordered was in the…"

So far everything I ordered was in the Box, seems to be in working order, except the one I have to charge haven't tried it yet. Nothing was damaged and I'm super excited and very happy with my order!

"Product as described"

Product as described. Fast fast arrival