"Website is fairly easy to navigate"

Website is fairly easy to navigate.
Emails were returned, questions answered.
Notified of expected date of arrival in aust
All easy.
on arrival of course I have to pay Aust GST

"We thought Humming bird is a very…"

We thought Humming bird is a very reputable company.
with very high standard of management and product quality.
But we were disappointed when we received the 2 cartons from DHL in good condition outwardly.
When we open the 2 cartons we found missing gel saddle and damage of seat holder. they deny all responsibility ,said they not responsible from transit.
how can it be damaged and items lost in transit, when both the carton outwardly were in good condition, sealed and without damage.
We are very very disappointed.

"Delivery delay: total = 6+4+12 = 22 weeks."

Poor delivery plan schedule:
1. 06/08/2021 : Informed delivery between 4 - 6 weeks.
2. 16/09/2021 : Informed delivery further delay additional 4 weeks (6 + 4 = 10 weeks).
3. 12/10/2021 : Informed delivery further delay again additional 12 weeks (6 + 4 + 12 = 22 weeks).
No initiative to share delay schedule ahead but replied passively after a few email to chase for it.
This poor handling is misleading the consumer.

"Super Excellent service support."

Super Excellent service support.

Very kind communication.

Many thanks for the gift that I got from Hummingbird for this purchase.

Many thanks and I love Hummingbird bike.

Regards,

Andrian from Indonesia

"Hummingbird bikes are beautifully…"

Hummingbird bikes are beautifully crafted and eye catching. They also ride pretty damn well. Recent purchase was for the bike bag which was promptly delivered, is practical and provides good protection for the bike when travelling.

"Hummingbird Bike Purchase"

Cannot award 5 Stars as my order had some teething problems ,which were quickly resolved by the company.
I found the staff very professional and friendly and it’s nice to know they are only a phone call away if I have a question or problem.
The Hummingbird is a beautiful piece of engineering and I am appreciating the bike the more I use it.
Thank you
All at Pro- Drive

"Like the bike and had a few questions…"

Like the bike and had a few questions about the folding to the smallest size i.e, with the front wheel off and attached to the frame somehow as shown in your manual. Found the gear sizes much larger than quoted in your description. I’ll check the gearing in more detail tomorrow. What not impressed with your courier selection. I.e. DHL. They appear to be using out of date delivery processes.

Dan

"Futuristic bike. Legendary customer service."

The Hummingbird is super fun to ride. However, stay away from this one if you want to fly under the radar. This bike is a major head-turner and conversation starter, no doubt about it.

A big THANKS to Charlie!! He is patient, helpful, and a delight to work with. Never pushy, just gently nudges you in the right direction and provides plenty of insightful feedback throughout the process.

IMHO, if Brompton took the folding bike mainstream; Hummingbird takes it to the future.

"Beautiful bike, very helpful people"

I bought one of their electrical foldable bikes and it is a joy to ride around. It gets a good amount of looks.

Chose the bespoke colour option and they were patient and very helpful in designing the bike, sending me several mock ups so I could see what the bike would look like before confirming the design. The result was even better than the mock ups!