"Flagging transactions without any reason"

I buy something almost every single day from Buya. At some point, out of the blue, Bravo started flagging my purchases for the address not matching my card. So I literally went out and got a whole new card to use with my shipping address, and I make sure the address matches every time I purchase. Roughly 60% of the time there are no problems, and the other 40% of the time my purchase still gets flagged by Bravo so that the retailer cancels it. It is totally random. Sometimes they say my address is fraudulent, even though it's a residential address that I live at. Other times they say the address doesn't match the card even though it matches the card. Sometimes I'll buy from a retailer with a particular card/address combination one day, without problems, then a few days later the same card/address is blocked with the same retailer for a different transaction. It's like some moron at Bravo decided that if they just randomly flag 40% of all transactions that their fraud will decrease by 40%, and thought that was a win. This is sort of an insult to me because I am one of the more frequent purchasers on their stupid platform, and these problems just seem totally arbitrary. They always cite problems with the address or the card where there are none. Since they are just blocking me without respect to ANY factor of the purchase, and can't even answer their phones to explain what is happening, I have to leave them a bad review here. They are causing me problems and costing their retailers money. Their retailers probably think they are protecting them from fraudulent transactions, when in fact all they do is block legitimate transactions at a totally random rate. Very shady.

"Unresponsive to issues"

Buya.com is part of Bravo Store Systems.
I made an offer on an item from "Pawn 1 Hillyard" on the buya.com platform and it was accepted. I then paid for the item online at the agreed upon price. Then without any communication from "Pawn 1 Hillyard" the purchase was cancelled.

I emailed the shop, but have received no response. I then made another identical offer, as I read online that sometimes purchases are automatically cancelled if the billing and shipping address do not match (fraud prevention).
My second offer was rejected, and the item is still for sale.

I cannot seem to leave a review about this purchase as it was cancelled. If they accepted the offer by mistake, I would like them to admit that, and be given the opportunity to leave a review about their mistake so that other buyers are warned.

It was not "out of stock" because the item is still for sale. The Buya website says there is a 100 percent customer satisfaction guarantee, but this experience is not meeting that.

I have ordered through Buya before and found some good deals, but when I emailed Buya (email found in FAQ on their website) last week about this issue, there has been no response from them after 7 days.

Buya.com is run by Bravo Systems. Their phone number is 888.407.6287
I called Bravo systems, and the representative was not aware of what Buya.com was. She asked a supervisor about it, and the supervisor confirmed that buya.com was a part of Bravo systems. She then said she would take a message and have someone call me back, and she gave me a number for Bravo sales, which was 725.888.4070
When I tried calling sales the number was blocked or not working.

In summary, it seems buya.com is basically unresponsive to all issues, and the pawn shops are a mixed bag. You may be able to find a good pawn shop through buya, but in my experience no one at buya.com will be stepping in to help if there is an issue.

"Great decision"

We switched over from another pawn system and it has been smooth the whole way. Productivity has increased along with our profits. Thank you bravo!

"Bravo is the whole package"

Bravo is the whole package, even with the base level package. The one thing that I really like is when doing a pawn/buying something from a customer, it gives me the average pawning, buying, and selling price of the item. This really helps me and often I show it to the customer so they know what items are selling for. It is easy to use and I recommend it.

"This is the best pawn shop I've ever…"

This is the best pawn shop I've ever seen thank you

"Only Pawn software you will ever need."

After 18years in pawn all over the country -I have used EVERY pawn software - Compupawn- Pawnmaster- BRAVO is by far the fastest, easiest, safest option I have found. Support is amazing and fast and knowledgeable. Always there for us and BRAVO is for pawnbrokers and our industy! They have my unwavering support!

"Revolutionary Pawn Software"

In my 10 years of running my family pawnshop business, Bravo Pawn Software, has been the most revolutionary change I have yet to see. Bravo's system is exactly what we needed to operate more efficiently. The usability of Bravo for my staff is great, along with the integrations made with e-comm, credit card readers, and MobilePawn. The updates they create keep us relevant in a world that is constantly changing.

"5 stars"

We have been using Bravo for our 5 location chain for a few years now.

In terms of functionality and ease of use for our staff - I give the software a 5 star rating. We have no complaints.

In terms of speed and quality of service requests - I give 5 stars also.We always receive same day service and they stay on the issue until it is resolved to our satisfaction.

"Great company and product!"

I don’t have anything negative to say about this company or product. Myself and my staff love the software and the customer support that comes along with it. My business has definitely grown since going with Bravo!

"Bravo’s pawn system makes it fun to write loans."

We are six months into switching over to Bravo from a pawn system we had been using for 30 years. I told Bravo’s conversion team that I am more worried about Switching pawn software programs than looting and COVID. Fast forward to today and our conversion went smoothly. When we did run into minor issues Bravos technical team was able to handle it quickly. Bravo’s pawn system makes it fun to write loans.