"I purchased an item ( USGA1057NM) and…"

I purchased an item ( USGA1057NM) and when I received the item alot of the contents were all mixed up. I have sent a couple of messages and haven't received a return message. Not happy at all.Not like description and not like picture.

"schatz clock."

Service from this small family run seller was excellent,communication was great and was really pleased with my purchase.would not hesitate in buying from again.
Thanks very much.