"Ideal service"

My car broke down two miles from either help or an A-road. Help came in the time stated despite not being sure of the location. Eddy didn’t hesitate to go the extra mile and was ready to patiently answer any questions I had.

"very good about getting the rental…"

very good about getting the rental sorted but charges were added and t was taken from my credit card without telling me

Ben ,Manchester

"Fantastic"

Fantastic, answered straight away and was with us in 15 minutes on the motorway while we were on the phone. Eddie was fast and efficient and got us out of the rain quickly. Thank you gents. Job well done. James and Rachel

"Amazing friendly services from the…"

Amazing friendly services from the staff at navcar.Wouldnt go anywhere else.

"Excellent work very professional…"

Excellent work very professional business, outstanding mechanics and recovery wouldn’t use anyone else

"Liam Racist employee"

One of the employees named Liam Messaged me trying to buy a car of me, he asked for £400 reduction in price so I automatically said no, after that he started giving verbal abuse and sending racist hateful messages, i believe a respectable buisness owner will not tolerate having such kinda employees to serve their customers

"Can't fault the service I got from…"

Can't fault the service I got from Eddie on a very wet and miserable Christmas night! Thanks to him I was able to get home after having a tyre blow out!

"Subpar part and now unresponsive"

My breakdown specialist from the RAC recommended I use NavCar when my car broke down in Feb 2020. As I was in an unfamiliar area and felt intimidated, I accepted this recommendation and my car was taken to NavCar.

The issue was the alternator and a couple of days and £270 later, I was on my way. Throughout the multiple lockdowns, I haven't really driven and to my surprise, I broke down in August 2021. NavCar confirmed the part repaired was out of warranty and this would be at my own expense.

I took my car to my local garage I found since moving and they confirmed the part that was fitted to my car was subpar and not even designed for the vehicle as it was not powerful enough for what my car needed. My repairer gave a much more powerful part and I was only charged £200.

It's confusing how I can be charged almost 1/3 less than NavCar but now have a much more powerful car part?

I made a complaint on the 6th of September to NavCar and have not had a response to date. The RAC also requested that NavCar review my case, which they have refused to do.

I have had my time wasted and had additional out of pocket expenses due to being provided with a poor part and poor service.

Also, for anyone reading this, the RAC have confirmed that NavCar is no longer their approved garage, which shows there must be more customers having the same problems.

"Great service and very prompt and…"

Great service and very prompt and helpful driver (Eddie) got me home safely and quickly. Top service

"Thanks Eddie for great service"

Thanks Eddie for great service