"Frank was brilliant!"

Frank was an absolute star with booking everything for us. I had a million questions for him about every tour that we booked and he was very patient and made sure to book the best one for us. He was quick to respond and very informative. This company is definitely the cheapest to book tours through, and Frank provided an excellent service and is a credit to the team.

"Scam"

We booked a tour for Rainbow Beach surfing, and it got cancelled because the sand road that the tour is on, is damaged because of the cyclone Alfred.

We can't get a refund, only store credit, because we didn't buy the "feel safe", and therefore can't get our money back, and we're leaving the country in a couple days. But the thing is, that the option wasn't even there to purchase it. The customer service was not helpfull aswell.

So the fact that the tour wasn't taken down, and the "feel safe" option wasn't an option is a crazy scam. To lure people in like that, and keep a hold of their money. Disgrace.

"We had a booking that was impacted by…"

We had a booking that was impacted by the weather in qld and couldn't fault the staff who were very helpful and listened to our concerns. Even though our tours were for another state we couldn't get there due to being in Brisbane. The team and specifically Alan were patient and contacted the supplier for us and got us credit for when we can go again. Thanks travello and Alan.

"Frank's a Legend!"

Planning my travels through New Zealand with Frank was an absolute pleasure, and I can honestly say that he provided an exceptional level of service! From the very start, he was quick to respond, no matter the time of day. His promptness and attention to detail made the entire planning process smooth and stress-free for me. He even created a detailed travel plan covering daily activities along with driving distances and times for my two months on the road with my campervan.

The booking process was very uncomplicated, with Frank handling all the details while still ensuring I was comfortable with every choice. He tailored the trip exactly to my preferences, which I could easily communicate.

Despite the time difference, Frank went above and beyond by staying after his working hours to chat and provide answers to my questions. This commitment made me feel like I was more than 'just another client'.

Even while traveling, I could always reach out to Frank, and he responded quickly to help with anything I needed. Whenever there was an issue, he took care of it immediately. I never had to worry about a thing - all I had to do was inform him, and he handled the rest, making sure everything was sorted out. Incredibly relaxing knowing I don't have to chase after my money myself :)

Frank is a true pleasure to work with!

"Good communication "

A week ago I had contact with someone (forgot his name) and he said someone would get in contact with me for info about hiring cars and tours etc. Until now I haven’t heard anything, it’s okay tho.

Today I had a convo with Tharis and she’s an absolute legend. I had a lot of questions and she helped me out so much. She knows a lot about traveling as well and even had tips if I wanted to go to Darwin or somewhere else. So many thanks to Tharis.

The Travello app is nice to use. You can earn credits everyday so you get discounts on tours.

"Kerri-ann from customer support keeps…"

Kerri-ann from customer support keeps hanging up on me

"Great experience coming to Travello in…"

Great experience coming to Travello in Cairns. Jordan the nice guy told us everything about the reef, and what options there were.
We were planning to go north of Cairns first and Jordan also helped us looking for special spots to visit along the way.
Overall, a really nice and helpful visit. Definitely recommend.

"I made many reservations with the…"

I made many reservations with the agency and with the help of Frank Free I was able to get answers to my questions and also solve problems with time changes that the agencies on site had made, Frank answered me very quickly on WhatsApp and was able to solve the problems.
My whole experience was superb.

"Good experience"

Fantastic service from Tharis!
Tharis was incredibly helpful in organizing our tour, providing great recommendations and making the booking process smooth and stress-free. Everything was well-coordinated, and the attention to all details made our experience even better. Highly recommend!

"Tharis"

Tharis, provided me excellent customer service. Tharis was very knowledgeable about the tours and provided me excellent recommendation and service!! 5 stars to her!!!

Vinee