"The best experience"

The best experience ever of selling my railway stock . I sent a list ,they then quoted me a figure , had a courier pick up my items on a day that i wanted. Received acknowledge of goods and with in 24 hours had the quoted figure in my bank account. No problems at all. would recommend this professional company to any one.

"Very efficient service from Rails of…"

Very efficient service from Rails of Sheffield secondhand team. Provided a very prompt quotation, sent a courier to collect my package, honoured their quote and sent me the payment, all within a few days. Very satisfied

"Excellent Secondhand service at fair…"

Excellent Secondhand service at fair prices. Very quick turn around and better price than a number of their competitors. Had a look in their incredible show room while I waiting and although I wasn't buying it certainly a sight to behold.

"Good Selling Experience"

Rails of Sheffield was one of a number of companies I approached to sell off my 'n' gauge rolling stock and track. I thought their initial offer, based on supplied photographs, was fair and realistic, and they kept to it throughout the negotiations. On acceptance, they paid within 24 hours. Discussions throughout were friendly and professional. Would certainly consider them again.

"Terrible customer service"

Terrible customer service. When challenged about their poor lack of customer service they become aggressive and defensive. I cancelled my numerous preorders. I will buy elsewhere. A money driven business of greed. Any business without a monopoly run as such will fail.

"Made an offer for a second hand item…"

Made an offer for a second hand item on their online store it got declined for £2 so they have lost the sale cos have bought someplace else and got more than that off the price wont be offering them any more business in future

"Buying new great but second hand…less so"

Buying new it’s great but second hand needs care ask relevant questions about item first as descriptions can be vague missing problems in condition or running Once purchased only vouchers against next purchase for defective items were offered and has short expiry so never used

"Bought a train in Dec 2020"

Bought a train in Dec 2020. Replaced as faulty in May 2021 item failed again in December. Spoke to shop both in person and to Heather a manager both refused to help and have referred me to manufacturer.
No customer care received after loyal customer for some years. Will not be revisting shop or advising friends to visit and buy. Avoid at all costs

"No mention of hardly anything available…"

No mention of hardly anything available to view due to showroom remodelling which I can't see mentioned on the site. Totally ignored by staff. Underwhelming, unwelcoming. I'll save my money and visit Marcway.

"My order had been picked ready to go…"

My order had been picked ready to go for a week but was told as it was a pre order is less priority over people who purchased the item day it was the released