"After suffering labour costs on…"

After suffering labour costs on deliberate wrong part supplied, this company asked for fault codes which were given to them, they have not responded to this at all.

"Any returns are email only. Won't deal with it over the phone."

I was looking 2 or 3 parts and ended up buying 1, when I was looking I got email after email and phoned, they were happy enough to speak on the phone when ordering, anyways the part I ordered was the wrong size, there was 2 sizes, I placed my order for the size I thought only to receive a phone call saying I ordered the wrong one and that the correct one was also more expensive, so I paid the extra and placed my order, turns out it was the wrong one so I phoned only to be told I had to email, they couldn't deal with it on the phone email only, after days of one email a day from them I get a email with instructions, part must be returned in original packaging and unused or it'll be rejected, problem being it come in original packaging but the plastic was ripped open already I just took it out of the box and lifted it out of the plastic, parcel got rejected so parts gone and no refund.

"Order OA0357766 and OA0358094"

Order placed, later phone call as 'in stock' item not available but more expensive version is. Three weeks later and this item is still advertised on web page as 'in stock' ! More expensive item accepted, other parts queried as to suitability, clarified that parts ordered were correct. Chased up 2 days later, order had been put on hold but not advised of this. On Line cancelled original order but took the money anyway. They issued new order but only one part was supplied via a third party (whom I could had used, saved money and 3 days on delivery), other parts were held at DPD for some reason and returned to On Line so were never seen by me. So 2 payments down and just partial delivery. Shambolic performance all the way through, protracted refund when none of the issues were of my making - DO NOT USE THIS SUPPLIER.

"The service was first class"

The service was first class, delivery in 24hrs.Also in first class condition. S.Skelt.