"I have been waiting on the payment for…"

I have been waiting on the payment for my IPhone 11 Pro Max since March 29, 2022. Since that day I received an email stating that my pay out will be end of day on 03/29, which never came. Then when I sent an email to “support”, I got an email from Sebastian saying he will look into it. Then after two more emails to him for an update, he finally responded with “I approved your payout, you chose ACH so this pay method can take up to three days. Please let me know if you don’t receive it.”
Well, I have emailed him at least five times starting on April 7th and Sebastian has went silent. I have given him many opportunities to make it right BUT the ignored emails tell me that he has no intentions to pay what he owes me BUT yet he has my phone. How can a company like this keep conducting their business this way?

"Got the job done right"

I used to trade my devices into Best Buy, or a carrier, but it makes way more sense to sell them online. BuyBack Engineer was a good service. They offered me a fair amount for my iPhone SE 2020, and the process was pretty simple.

Only thing that could be a little better is their communications system, but after a call to their office they fixed everything and sent the money, and threw in $5 extra for the inconvenience. Will be using their service again.

"Great customer service"

Great customer service and communication, no issues at all. I would definitely use them again .

"Great and Timely in buying my IPhone 11!"

Great and Timely in buying my IPhone 11!

"I little slow but overall great job"

I little slow but overall great job. Will use them again for any devices I want to sell.

"Only issue was the payment took a few…"

Only issue was the payment took a few more days than expected, but the customer service was excellent! Totally recommend…

"Pleasant experience"

I used BuyBack to sell my old phone for some quick extra money, it shipped to the company within a few days and I was notified once it was received. I had opted to receive my money through apple pay but there was a snag and I had to reach out via email to figure out what to do. I was very pleased with the customer service and their ability to resolve the issue quickly and was even given an extra $10 for the inconvenience. I would absolutely use BuyBack again in the future.

"Received full payment"

I received complete payment for all the devices I sent

"Great!"

Great people to work with. Super simple and made good money!

"Outstanding!!"

This service is great! They did everything as promised and even took my old cracked beyond belief old phone! Amazing! I will definitely use them again.