"Had an email early march saying I'd get…"

Had an email early march saying I'd get an update on my Feb 1st order (sent 6x bottles for cut and fill paid £80). Still no update. I'd sent many messages before my March update, owner responded they had been unwell but promised would get on to this in next 24 hours. I was understanding of this situation but got no update the next day as had been promised. Now 10 weeks, still no bottle candles, and no replies to more recent messages.
Very upset as these were special bottles and always had great service from this company previously, recommending others in the process.

"Really disappointed "

I'm saddened to leave a bad review but am unsure what else to do. I ordered 4 candles in February for various gifts in March. I paid in advance and sent off the bottles as requested. All of these bottles were either limited edition or ones you can't purchase in England. It's now been 6 weeks and I haven't even had confirmation the bottles were received by Compass Candles. I understand they're a small business and know there's been some issues which I sympathise with, but essentially I've paid £100 with no communication or idea when or if I'll get the what I paid for. I've also lost the bottles which I can't easily buy again.

"Haven't received order "

I have had no shipping confirmation since purchase 9 days after placing order. I have also reached our twice on WhatsApp with no response. Highly disappointed as previously used compass candles and recommended to several friends and family. The purchase was for a birthday that has no been and gone.

"Brilliant products, customer service lacking."

Absolutely love products from Compass Candles, I am a returning customer.

Candles smell amazing, burn for a long time and the wooden wick is lovely.

Sadly, on re-ordering, took almost a month to arrive, with no explanation and no replies to my enquiries via WhatsApp/sales email as listed on the website. Poor customer service experience but great products.

"Very nice smells"

Very nice smells

"Lovely service as always"

Lovely service as always, fabulous idea & love the scents especially the honey & tobacco

"Excellent products and excellent service"

Excellent products and excellent service

"WOW!!!!!"

WOW. I’m so so impressed!
My candles are absolutely gorgeous. Stunning packaging too. Thank you so much for getting these to me before Christmas. I will definitely be ordering again. Thank you!

"Easy to use website and prompt delivery."

Easy to use website and prompt delivery.

"A fantastic gift "

What a fantastic gift idea, very professionally done, wonderfully presented and returned perfectly packaged well within the scheduled timescale, all very reasonably priced. Great communication too. Brilliant!