"I wouldn't spend big money here.."

I would definitley not recommend spending larger amounts of money here.

Techpanda initially sent me my purchase of a £2.5k laptop (that I saved for so long to purchase), in its original box with the label slapped on. It had dust, damage, scrapes all over the box. I usually like to have the original box in good condition but I saw past this, and thought yea ok save the planet whatever.

When I launched the laptop though, it had a substantial screen bleed, so went to replace it. Yes they were attentive, friendly and quick to sort the replacement, which came a few days later. The next one sent though was extremely concerning. The box looked like it had spent a Friday night down the docks. There was damage all over the box, holes in it, and the tamper seal was broken, and retaped with parcel tape under the address label, affixed before leaving the warehouse. Also an old invoice seemed to have been removed from the box. It was clearly a previously opened, used laptop.

I opened it up anyway, and it had a screen bleed in the identical area the previous one had. I'm highly suspect that the distributor is storing this expensive merchandise neglectfully (e.g. stacking laptops poorly, and stacking weight down on one side of them). I reflected my concerns with Techpanda who have blamed their distributor, saying it will lead to an "investigation", but left little confidence in their company; that it will ever be found out what happened, and that there will be any change following this concerning situation.

They didn't seem too overly concerned with keeping my experience positive, or finding out what dodgy goings on their distributor are up to. To reflect this, I'm still currently waiting on a refund which they said to me; "in their terms, takes up to 21 days to process". If you check 1.24 of their actual terms, it states refunds take up to 14 days.

The overall experience reflected what they said to me - they are a new inexperienced company. But in my opinion, if they cant handle expensive purchases or rectifying significant issues, they shouldn't present that they can. I would probably say if you were buying a mouse, keyboard etc. you'll be fine. But I would highly recommend spending larger amounts of money with a company that has quality control, that this company clearly doesn't have.

In response to the below:
I was unaware that the item sent to me was now actually a previously returned laptop(!?), I was never told this, the fact that this happened is even more insane.. you're reselling returned laptops? Also, I'm not being intentially harming to Techpanda, I'm reflecting my experience as a high paying customer, and the fact that my negative review is being labelled as me being intentionally harmful, and inaccurate shows a complete lack of responsibility and respect for what went wrong.

Further note: they have now decided to unilaterally amended 1.24 of their terms to 28 days for refunds after my review......

Now I'm so glad a relative had offered, and recommended me use their credit card for the buyer protection, as I'll probably need it at this point..

"Great service all round"

A good first buying experience from Tech Panda. pleasant & helpful phone conversation prior to purchase, quickly received on the stated day, no issues and well pleased, thanks Guys.

"First time I've used this site and I'm…"

First time I've used this site and I'm very pleased to say the service I received was second to none. Well done and thankyou.

"This laptop is a beast five stars"

This laptop is a beast five stars

"Order sold out just as I purchased, however:"

I was informed very quickly over the phone that after purchasing that my order was unavailable, they refunded my shipping as I didn't mind waiting a bit longer for my purchase. I was always in the know on where my purchase was every step of the way through emails and it arrived in perfect condition.

"Amazing"

Amazing. Quick Delivery and friendly service!

"Excellent service and very quick…"

Excellent service and very quick delivery will use again 👍

"Quick delivery great customer service…"

Quick delivery great customer service on phone too.

"Excellent customer service"

Ordered a keyboard right before an Amazon promotion on similar item activated; the guys replied to my query on the same day just before the weekend and the customer service I received was excellent. While I regrettably did not complete my purchase with Techpanda this time, my request for a refund was fulfilled in minutes without fuss, and I will definitely consider them again for future purchases.

"1st time of using this site and I was…"

1st time of using this site and I was impressed, good communication and fast delivery.
Would recommend to people and would use again myself