"This company were so helpful."

This company were so helpful.
Made sure we received everything on time as promised.
The products are excellent and the size guide accurate.
Will certainly use again.
Nice to be able to talk to someone and ask relevant questions.

"Good products but very poor returns process"

I have ordered three dog coats from this company at various times in December. The coats are good quality, arrived quickly and were priced fairly.

However, the returns process is a nightmare. I had to send one coat back as it was too large, and discovered that there was no online returns facility. I had to download a form and complete by hand. The blurb asked for proof of posting to be included with the return - not possible because the coat was already securely packaged for return by the time I got to the Post Office. Also, if you sent PetShop Direct the proof of postage, how can you track it - you have no evidence you’ve sent it?

The parcel arrived with them a week ago, but I have had no acknowledgment of the return, and no refund. I tried to ring the company but the ‘phone rang out. I’ve emailed a photograph of the proof of postage to them, and am awaiting some sort of acknowledgement.

I would think twice about using the company again, especially for dog coats, which are notoriously difficult to size and often necessitate a return.

Update 23/12/23

Since writing this review I received an email from the store saying they have refunded the cost of the item, for which I am very grateful.

I have to reiterate, however, that on their return form they do request proof of postage, to quote ‘please send your postage receipt with item(s) back to us’. Maybe I misunderstood this?

I think returns could be easier if it were possible to complete an online form and receive a QR code, which both saves paper and gives the sender an online reference.

"Quick service what more do you want"

Quick service what more do you want

"Article was exactly what was advertised…"

Article was exactly what was advertised and arrived as promised in two days.

"Amazing thank you so very much"

Amazing thank you so very much

"Clear description"

Clear description. Good delivery time and, although not yet used, item seems good quality. Belly strap a little long for my whippet.

"Perfect treats natural food"

Delivery as expected and we are always delighted with the product (especially the dog)

"Fave place for Perrito treats"

Great, fast, good products use them often

"A lovely product"

Arrived on time. It's a lovely coat ans a great fit for Teddy. Good quality dog coat.

"Collar"

Collar just the same as photos, even the colour. goods arrived within a couple of days, very happy and would use this company again