"Wrong person"

Bad expereince

"Everyday Voip are total garbage"

App is terrible and no longer receives incoming calls, am being billed £8 a month extra for no reason, cannot contact customer services via email or on their direct contact number, support tickets are ignored*, account is suspended for at least 6 hours every billing date (account is frozen, i'm notified a payment needs to be made, then the payment is taken, then the account is reactivated and only then am I sent an invoice), *three service requests have been actively ignored, and phone call quality is utter garbage, 95% of the time.

I cannot stress strongly enough how disappointed I am with this service. I will be changing supplier ASAP (have been with these fools for at least 2 years now, but I'll admit, I thought things would improve over that time) and discussing my complaint with OFCOM (as I have notified Everyday Voip, a minimum of 6 weeks to several months ago).

Highly recommend you avoid this service & any of its affiliates.

"I emailed EveryDay Voip 18 days ago to…"

I emailed EveryDay Voip 18 days ago to inform them that I cannot receive incoming calls, callers get one ring and then a number unobtainable tone.

They responded with a reference number 16403777934 and since then .... nothing!!!

This is the second time I've had problems (the first time they told me I needed to update my router software) so I'm close to ditching tyhem and going for a different Voip provider.

"I wish I would have looked at this…"

I wish I would have looked at this reviews before starting using their services.
I purchased a plan on the 16th of November 2024 (last saturday) for a SIP trunk with the option of "No Contract without IP device", which I assumed would be like any no contract service in the world, but apparently for this company it means "All our plans have no contract and 12/24 months commitment " which makes no sense, how is a no contract have a commitment (contract) of 12/24 months.
There isn't anything on the website when you are purchasing saying that we are entering in a 12 months contract.
Again I believe consumers have the right to cancel a contract in the UK during the first 14 days, yet after 3 days they already told me I would need to pay the whole 12 months if I want to cancel.
They initially charged me £1, then £12.50, but because I was not able to do outbound calls, I called them today the 18th of November and that is when I found out I was stuck on 12 months contract for something I just purchased to test and review a new sip server.
Please STAY away from this company.
I don't really like to look or rely on reviews, but I can see now that they can be very helpful to identify companies that are just trying to take money from people.
I will speak with the Citizens Advice UK to see what I can do, we need to report this company so this doesn't happen to other people.

"Non existant support…"

Everyday were good when we first set up the account however things went downhill.
About 6 months ago we lost overnight some of the systems features which can only be due to them being disabled by Everyday.
I raised 3 seperate support tickets for this problem and had back confirmation that the tickets had been raised. However there was never any action/contact undertaken on any of these (hence the reason I raised 3 support requests). In the end gave up and swapped to Vonage.
So all I can say is that when the system is working as it should be then Everyday is fine but if anything goes wrong you are on your own and you won't get any help or support.
You have been warned.

"Service was suspended on 1st day of the…"

Service was suspended on 1st day of the month.
I had validated payment methods set up, but their system decided I did not. The billing page showed no invoices due and none unpaid, infact it showed nothing at all. If they are going to be so heavy handed in their administration, then they had better get it right in the first place.

"Avoid this company like the plague"

Avoid this company like the plague. They only publish an incomplet extract from their T&Cs on the website. I opened an account, then found their terms and conditions were completely unacceptable, for example they charge for incoming calls as well as outgoing. I attempted to cancel the contract and although I have chased them multiple times, I have had no reply.

"No customer service, will take your money"

The reviews display a clear pattern. everydayvoip.uk focuses on providing a service for companies, but ripping off the residential customers. I signed up for £5.99 service, cancelled with 14 days, ended up being charged £105. No replies to my emails, phone calls or messages Don’t waste your time and money. Avoid them.

"Wish there was negative rating star. Everyday Voip UK"

Been using the service for over an year, suddenly after an year account is under review and services are barred without any prior notice. Such bad support and unprofessional customer service. I wish could give them a negative star. They do not even honour their own terms and conditions. Moving to a different provider.

"They refuse to give information... in a strange way."

Trying to get some information on their products, and it is impossible, they keep demanding my name, even after repeatedly supplying it to them. That is after I get what I believe to be human, as most of the time it is a bot that yet again, is not there to give information, just your name and email. This was the 3rd and final attempt to get clarification on their service.

No customer service, even in sales.