"The people helping were kind and…"

The people helping were kind and informative. We did not feel pressured , but learned why we wanted to have this protection for our special member of the family. Thank you

"Execution and communication need to improve"

While I very much appreciate Gallant’s service of banking our pup’s stem cells for possible future use, the company needs better execution & communication. Our vet knew absolutely nothing about Gallant; I had to print off pages from their website & educate him. Gallant promises to communicate with its customers every step of the way, from sign-up through confirmed cell banking, yet I had to initiate that communication with the company, not the (preferred) other way around. Did the courier pick up my pup’s reproductive tissue? They were supposed to have emailed me; I had to ask. Did it arrive at Gallant? They were supposed to have emailed me; I had to ask. Were there enough usable stem cells for banking? They were supposed to have emailed me; I had to ask. Were the cells harvested and cryopreserved? They were supposed to have emailed me; I had to ask. Gallant needs to improve in these areas. The company sends you a certificate once you PAY for their service, and sends a gift. Great, but I would rather have a certificate at the END of the process that confirms my pup’s stem cells are cryopreserved on X date and in X vat. So while I am grateful to Gallant, they need to up their game in education, execution and customer communication. I wish them good luck!

"Great company to deal with"

Gallant was great to work with very helpful did exactly what they said they would do all we did was take our dog in to be fixed they did the rest,they contacted our vet sent the kit to them and picked it up right after surgery then emailed us to let us know they had it and everything was good.

"Such a great and responsive company"

Such a great and responsive company! Lots of follow up, great customer service, I would definitely recommend!

"Excellent Customer Service"

Customer service was excellent in answering my questions!

"Awesome company"

Awesome company. Employee over the top awesome. We dealt with Rob and he was super pleasant and well informed. We are so happy we did this for our precious Reba!

"Great experience"

Great experience! Truthfully I'd never heard of banking stem cells for dogs before Gallant, but after reading up on it I realized what an untapped resource it was. I hope we never have to use them, but it give me peace of mind to know that they're there, just in case.

"Very Happy Client"

When I contacted you by phone someone was there to answer all of my questions. They were not pushy sales people. They allowed me time to do additional research & speak to my veterinarian.

"Amazing coordination and support."

Amazing coordination and support.

"Nice knowing my pups stem cells are…"

Nice knowing my pups stem cells are stored for any future emergency.