"Lovely staff, lovely salon...and love my hair cut! :)"

I had Lottie cut my hair and she cut my hair exactly how I wanted it..... I love it! She was also friendly, funny and very welcoming (even though I accidentally stepped on her toes with my massive pink shoes 🤦🏻‍♀️). I will definitely be going back to Hush and would recommend going to anyone and everyone!

"I booked in for a wet cut and blow dry…"

I booked in for a wet cut and blow dry with a half price offer I saw online. I had never used this salon before. I will never ever return to this salon again!

The salon not only had a uncomfortable atmosphere but the reception staff seemed arrogant and unfriendly. The whole feeling in there was tense. I had Becky as my stylist who seemed nice but was tense and seemed under pressure.
I asked her to give me a few layers as my hair is thick and is weighing down my face, i showed her a few images she said she would be happy to do this and began but then did flit in and out of the room in-between the cut and seemed on edge..I'm was confused as to what was going on.

When she finished the cut she quickly left leaving another girl who seemed like an apprentice to blow dry my hair. This girl was more relaxed and also not so bothered about her customer service skills. She also added tht Becky had been also doing another clients colour whilst doing my hair although I had paid &asked for beckys time with me.

When I saw the finished results on my hair it wasn't what I asked for and looked very dated so when becky returned I relayed my concerns and she said oh I havnt finished yet although earlier she said she had and she will just come back to check once the blow dry was done.

I became distracted replying to a message on my phone and the next I knew becky had used thinning scissors over a 1/3 of my hair from root to tip! I shrieked and said I have curly hair don't do tht and she reassured my it will be fine and to trust her..but tbh her mind was elsewhere and she seemed rushed & pressured. Unfortunately as she had gone so far I had to let her continue and she did seem strained so I didn't want to stress her more so told myself to trust the process..Mistake!!!!
At the end I looked at my hair and it looked shredded & disheveled, nothing like the images I had shown!
She said she had to go if that was ok,she knew she had messed my hair up, I gave a deflated yes and she left.
Once I came to the till the obnoxious reception staff member asked if it was a card or cash payment to which I replied card. She gave me the machine to tap hoping I wouldn't see what she was charging me which was pre agreed that morning when I booked for £35 for a cut and blow dry.
Without informing me or asking me to check the amount or any reference to an change in price she tried to charge me £85!! I looked closely at the machine and realised and said there must be a mistake I should be charged £35 after the discount to which she replied in a rude and obnoxious manner "that was for one hour booking, you have been here longer"....Now I was fuming but responded politely and said that firstly you should have informed me you were charging me more, secondly your staff member was working on two people in one time on different floors in the building and ontop of this your saying that because you didn't get the job done in a limited time slot tht I was unaware that I had booked that you can automatcally charge me more than doube!!??? Plus you should have explained when booking that £35 is only for the first hour if we get your hair cut by then!!"

The member of staff just turned round and amended the amount to £35 and flipantly said "ok then" and that was it!!! No apology no nothing and I just turned round and walked out no sure how all that just happened. I was angry upset and had gone in with a long mane of thick hair that had taking alot of tlc to grow and was now left with a shredded dishevelled mop.
The most uneasy hairdressers Iv ever been to where non of the staff smiled at me and I went there because I thought they would be non judgemental of my face veil considering they have a private hijab friendly room!
Now reading other "real" reviews I realised that my sentiments and experiences there were not isolated one and others have experience similar things in one way or the other. Some one also expressed that there was a quick staff turnover which deals not surprise me considering the atmosphere in there...

"Vile and discusting customer service!"

Absolutely discusting customer service!!
Rudest owner ever - would not recommend!!!!!

Some weeks ago, booked hair appointment in with James (one of the owners), and TWO WEEKS in advance of my appointment date. I'd been to him before, at the old Hush salon, and had even recommended family members to them. My appointment was made over the phone, at the time, via a Hush employee, called Chloe, who asked if I'd "like" to pay a deposit just to ensure them that I wasn't going to cancel. Naturally knowing I'm a reliable and previous customer, and since I was given the choice, I said they didn't have to worry, I'd defo be there, and she confirmed that was absolutely fine - and all was booked in - she even went on to have friendly chat with me about where to find the new salon etc. No mention that any deposit was mandatory, all was sorted and appointment confirmed. Received confirmation text of my appointment also, straight after the call. Had been looking forward to the appointment as my 'Lockdown Hair' had grown out of control...so.....
It was a huge shock and quite discusting when Daniel Craig (one one of the other owners!!!!) called me, (less than 24 hrs before my apointment!!!) to inform me just casually that, in his words, someone had just "swiped my appointment", because I hadn't paid my deposit!!!??!!! What on earth...how ridiculous and unbelievable!!!???
Livid is not the word!! Daniel was so arrogant and disgracefully rude from the off, and I had never even met or spoken to this man before, (so can only conclude the defensive attitude was that of someone who KNEW they're doing something totally out of order) - no empathy, or good customer care. He asked me to tell him the details of the conversation that had taken place between myself and Chloe when booking, and once I had, he actually questioned it - almost intimating I was in some way lying!!!
Naturally I was cheesed off and also questioned his need to be so rude - asking him to put himself in my shoes as the customer. His attitude was discusting, and only worsened!! I explained that if it had been stipulated at the time of my booking it was an necessity to pay a deposit, in order to hold my appointment, naturally I would have done so no problem, but it wasn't, so I didn't. So.. receiving a call cancelling on me and at such short notice, less than 24hrs before, when surely they had chance to tell me earlier that someone was wanting to take my appointment, and before even giving me a call offering me a chance to pay (which surely would have been simple and the right thing to do), was just the poorest treatment I have ever come across.
No apology from this vile human, Daniel whatsoever, and instead he said "Have you finished"!!! Couldn't believe my ears. This man seemed Hell-bent on, what I can only deem was trying to show off infront of his juniors, that he was able to assert some sort of authority, (and at this point it was clear I was not as important as whoever had "swiped my appointment" - more like who he'd given MY appointment to), that he actually went on to say he was happy not to do business anyway and "go our seperate ways moving forward"!! What a digusting and simply horrendous, unprofessional person and in turn makes for a vile and uprofessional establishment!!!
Will NEVER ever recommend anyone visit Hush Hair and Beauty again!!! Totally upsetting experience all round!!!

VILE, VILE VILE

"High turn over of staff and constantly …"

High turn over of staff and constantly calling to change booked appointments and the stylist at very short notice. Fail to listen to client wishes. Extremely poor customer service and the manager James never ever responds to calls or emails.