"Poor product and refund policy"

The product didn't meet my expectations and when I reached out about returning the product I was offered a 15% refund (£4.50) if I returned to the US at cost.

Wish I checked TrustPilot before I purchased as it seems Moft are a really poor company to purchase from. Lesson learned I guess.

"Poor customer service"

The laptop stand product itself is good for short-term working on trains etc. although it might give a false sense of an acceptable level of ergonomic set-up if used permanently, instead of a separate keyboard and mouse and a laptop raised to eye level height, which is the HSE guidance.

But sad to say their customer service is very poor - we have placed three bulk orders for these laptop stands during last two years and every time it is an impossible struggle to get the VAT receipts (with their VAT number). Surely all the companies need these for their book-keeping?

Emails are simply not picked up etc, tried requesting the receipt for our latest order #2820 via a feedback review as a last resort - the review appeared on the website but was removed a few days later, and no receipt was sent...

"I would give NO stars if possible"

I would give NO stars if possible. I bought an item from this company which is useless to me and needs to be exchanged. I have left 4 messages on their site and a further message on instagram. Absolutely no reply. They are appalling.. DO NOT BUY FROM THIS COMPANY.

"Scrambled backlog"

COMPLETELY AVOID - there's no customer service or help given! Just took the money and has been MIA.

I placed an order the 1st week of August 2022 for the Carry Sleeve that should take '4-6 weeks preorder' before shipping and it's since been 14 weeks now that we're in November with completely no contact.

They took the payment and had an order confirmation, telling me to download the 'SHOP' app to track my order but it sits at 'order placed' and not shipped. I've emailed multiple times with no reply.
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Okay since my above review, a member of staff did kindly apologise and got back to me with a full refund. It's a shame because my colleagues are a big fan but I think it's worth just purchasing from their official MOFT US site instead.

"SCAM!"

Ordered an item with an estimated lead time of 4-6 weeks and got an order confirmation but then never received my order or ever heard from then again.

After the 6 week lead time had passed, I tried to contact them for 3 weeks via emails, messages on their websiteand even facebook and instagram messenger but never got any answer.

"It started off well"

It started off well. However over time the product doesn’t seem to work well and loses its quality. Would avoid purchasing and customer service team don’t offer any support after a year which is what you’d hope spending this much money on - would last more than!

"Waited nearly a month and nothing"

Waited nearly a month and nothing.

Ordered on 3/11. Tracking doesn’t update. MOFT doesn’t respond. Disputed charge with credit card. Don’t waste your time.

"Good service, great product"

Ordered because I want to order more away from a certain major online retailer. I actually got it slightly cheaper ordering direct. Comms was very good, email to confirm order and then an email a day or so later to confirm despatch with tracking details. All in all received in 3 or 4 working days.

The item I ordered is the mag safe wallet for iPhone 12, very high quality and a good strong magnet. Time will tell if quality holds up but the signs are good.

"Wrists pain"

I've bought 2 moft laptop stands 2 months ago. While videos watching or during zoom conference they are perfect. But when you need to work with the keyboard and touchpad - your wrists start to pain. Would not recommend using it.

"Excellent quality"

Great quality product well worth the wait, excellent customer service.

After some original shipping issues Gabby quickly got in contact and solved the problem.

Thank you!