"I went to get a phone cover and a…"

I went to get a phone cover and a screen protector for my phone from their shop at Westfield, Stratford. The guy seemed friendly and sweet but their was an ulterior motive. I have been getting random pop ups, threatening warnings that my account has been reported and will shut down and links on my phone ever since. I notice that the guy placed my phone on a wireless charger. I spoke to another guy who is having the same experience after visiting Italk and play.

"They will not give refund for faulty items!"

just now
NEW
This company does not give refunds for faulty items!

I purchased a power bank, and was assured it would have enough power to fully charge my iPhone. When I took it home and tried to charge my phone it only charged 15% before the battery pack ran out of power. Furthermore it dangerously overheated my iPhone. I went back to the store two hours after the purchase and explained this to the salesperson, who told me I needed to fully charge the power bank before using it, I explained to him that I did. Nonetheless I took his advice again, and the same thing happened. So the following day I went back to the store, and told them the item was faulty, they said the item was not faulty and that they had sold it many times. I informed them that they had sold me something which did not perform as they described and therefore under the consumer rights act I was entitled to a full refund. He explained to me that it was company policy to only offer an exchange or credit note, and that refunds were not permitted. If I had known this item would not perform to the description the salesperson had described, I would never have purchased it in the first place. The sales person offered to exchange it for another item, with no chance of a refund, I reluctantly replaced it with another item, which I didn’t even want. By law they should have given me a refund and after writing this review, I will be writing to Westfield Management and trading standards, as on the trading standards website it clearly states that if an item is faulty or not sold to the description of the salesperson, then the customer is entitled to a full refund in 14 days.

Please avoid buying anything electrical from this shop! They will say whatever is necessary to sell a product to you, and once you realise it doesn't actually do what they said, you will be stuck! A better option is to go to Amazon or another store where they have a fair return policy!