"Brilliant company"

The coach driver was very accommodating and help full and the coach was comfortable and clean. Communication with company was 1st class and a very reasonably priced. They even retrieved lost property and sent it back to us we had left on the coach. I will be using again.

"I would have given them no stars but…"

I would have given them no stars but didn’t have that option!! Horrendous Mickey Mouse company!!! We had a bus booked for 3 months…took deposit then paid in full and then 3 days before our Christmas party they cancelled on us!!!! To make matters worse they haven’t refunded us the full amount yet!!! Nick…the manager/boss told me it was against the law to refund a bank transfer by any other way and we had to wait 5 working days!!!!! Have you ever heard anything soooo ridiculous!!!! So not only have they let us down at the last minute but have no customer service at all…still not fully refunded our money (which you think is the least they could do) and lastly no apology off Nick!!!!
AVOID THIS COMPANY!!!!!! Totally and utterly rubbish…not to be trusted!!!

"You saved the day!"

After being let down by another company with 2 days to go before an event, with 7 coaches now left in the lurch, melvyn and his team worked quickly to complete my request.
The communication was clear and the team in the ops centre couldn't do enough.
After being stung by the previous company I was very worried and nervous but the team reassured me throughout updating me with drivers details ect.
When picking our guests up at midnight the drivers were professional and made sure everyone was safe and sound.
We even left a bag behind which contained car keys and a laptop and the Liverpool driver particularly were amazing in getting it back to us.
I will use the company again. Even though they are a travel managment company who use other drivers, the whole thing was smooth and a massive success compared to our first disappointment.

We can’t Thankyou enough!

Jen Matthews
Mission Mars

"Booked through a very friendly helpful…"

Booked through a very friendly helpful agent. Explained everything, received lots of emails confirming all destinations and pick up times. Driver lovely and on time picking up at both ends. Very very happy with the service and would definitely use again. Probably best suited for going to parties etc unless you specify what your trip is for. Eg VIP

"BUYER BEWARE"

BUYER BEWARE: I ordered an “Executive Mini Bus” with leather interior etc, I got a “School Bus” complete with cloth interior and a yellow children crossing sticker on the back. Pretty embarrassing when your transporting VIP’s to a key event in Westminster

"First class service"

After reading the reviews I was somewhat anxious as I had booked after reading these comments. I spoke to an amazing guy called Dave who really went above and beyond his role in order to locate a driver and minibus within less than 12 hours. We had booked with another local company who couldn’t full fill the booking due to Covid. The driver rang when he was on his way and was a really nice guy. Our pick up was 0415 in the morning after a huge event of thousands of people leaving at the same time. There was no panic the driver rang at pick up time and stayed on the phone providing exact directions to his location. Overall I thought the whole process was first class and will be booking for all my future events

"Look else where!"

I booked a coach in July paid in full, got 2 email confirmations and a call to say its all booked. Even got a text the night before with the drivers name and pick up time. Come Sept, my son’s 16th Birthday, 24 people expecting to go on a day activity to Delemere Lake….no coach!!! Called the company and they say sorry the depo made a booking error! Absolute fuming!! I had to pay taxi fare for all of the group and we lost out on half the time of the planned activity. I logged a complaint and after a week I got a full refund. I have tried to escalate the matter to management with no response! Do not bother booking with the coach company. What a let down!

"What an absolute let down"

What an absolute let down. Booked a coach to take 28 people to the races a couple of weeks ago after asking for a quote, spoke to a very nice gentleman who took my details and my money, assuming that a coach was available on the day requested and had been allocated to my outing. To then be told 4 days before we are due to go on our day out that they now dont have a coach available and a refund would be sent back to me asap. I received a text, email(which went in spam) and a call (which i could not answer at the time of the call) I then phoned to ask why and got a very rude unhelpful person at the coach company who not in the exact words more or less told me tough, go elsewhere. I have had to try and find another coach company to take us with no notice whatsoever to no avail and now have to tell 27 people that unfortunately i cannot provide them transport as promised due to the unprofessional, ill mannered, unreliable, coach company that i booked with with no sorries or remorse to their actions. My 1 star is for the polite man who took my money deceivingly knowing i may be let down. Do not use these people they are a disgrace, they take your money, lie and are very rude

"Do not use this company"

Do not use this company!
We booked a minibus for a very important event and the 'driver' TEXT me at 9.15pm the night prior to say they were sorry but could not pick us up at 9am the next morning even though we had paid in full!
Doncaster races were on so I was struggling to find a minibus for everyone - 15 people who all live over Derbyshire/Nottinghamshire.
Thankfully I found someone who could help us but he told me that the Coach Company had contacted him the week before about the job I had booked but were under paying him so he declined the job. He knew that someone would be having to try and find a driver with a minibus for the next Friday.

I tried calling the 'driver' that text me but he wouldn't answer the call.
I tried ringing the office but at 9.30pm no one answered.

I found out that this company do not even own their own minibuses/coaches and they outsource them from other drivers.

Apparently they do this a lot and let customers down.

We are still waiting for our refund.

DO NOT BOOK THIS COMPANY!