"Complete deadbeat outfit."

I gave them one star because the system wouldn't allow me to give them a zero rating, and they're not even THAT good.
Offered a bridging loan by these amateurs, and after having a valuation and paying a deposit towards their legal fees, I was asked to provide numerous pieces of information, much of it irrelevant to the loan. Why didn't they give me a checklist of items that they'd require before fleecing me of my money? Avoid like the plague, they'll over-promise and under-deliver.

"Waste of time and money…"

Was given advice from our broker about using Masthaven for a bridging loan. Was very sceptical after reading reviews, but was assured everything would go okay. We bent over backwards and did everything they asked us to do with getting surveys etc to be let down after 4 months. Was very disappointed a would never recommend anyone to use them. In fact I wouldn't even give them one star. By the way they are not doing bridging loans so don't bother looking at them

"This is the worst company ever"

This is the worst company ever, unhelpful, incompetent staff. They kept us hanging on and started asking daft questions almost like what colour my partners favourite underwear was and my favourite socks, even worse wanted personal details about my accountant!!!!! They only deserve -20 stars. They also took the survey fee on almost £600.00 up front a d no survey after nearly 3 months was arranged. Thankfully I had a massive row with what seemed like a child and did get my money back. Please please don't have anything to do with this complete bunch of cowboys. I'm very surprised that the FCA hasn't shut them down. AVOID.

"Proof of identification…"

I was asked for proof of identification so, after a phone conversation assuring me that whatever I sent would be returned after a couple of days, I sent my driving licence by recorded mail. It took many phone calls before I got my driving licence back, 6 weeks after I sent it.

"Very Poor communication,terrible…"

Very Poor communication,terrible customer service and attitude. Choose wisely.
Be it on your own head if you use this company.

"Legals were tortuous"

Masthaven were all good for the bridging loan we used them for. The terms were good and their administration efficient. However, their lawyers Brightstone Law were an absolute pain. They were pedantic, nit-picking and went to a level of enquiry well beyond what was appropriate for a residential property. For example, they insisted on hard copies rather than email of documents from our lawyers as if we were in the 1980s. I have sold and bought a few houses in my time, but this lot made this the most stressful transaction ever.
I couldn't work out if it was because they were using untrained tick-box staff or their anal-retentive actions were driven by a gravy train of fees from their client.

"Easy to set up my new fixed term a/c at…"

Easy to set up my new fixed term a/c at a great rate of interest.
THEN when I tried to transfer money from my Lloyds a/c my online banking has been suspended as they
do not approve this bank!
Has anybody else had this problem?

"Awful company"

Awful company. Took 4 months of them asking for the same information over and over, and copies of documents they had already received. Get to the final hurdle and they decline at the last minute. This was from the same bank statements they had seen 4 months before and said everything was fine. Joke of a lenders. Never again !!!!!

"Inefficient and inept"

In this modern, digital world, it is amazing that an organisation such as Masthaven Bank still exists. We had the frustration of watching their ineptitude from the position of a vendor waiting for our buyer to secure a mortgage from them....and they lived up to their previous feedback. Really poor in terms of time taken to do anything; really poor at committing to when things would happen; really poor at communicating clearly as to what is the next step. We were lucky enough not to lose our onward purchase despite the delays inflicted by the ineptitude and inefficiency of this bank, but there were times when we felt we were being held hostage to their poor service. If you are selling a property and your buyer is getting a mortgage through this bank, I suggest you wait for another buyer - it will be quicker than waiting for the bank to get into gear.

"Great service"

Have a fixed term savings account with Masthaven. It was easy to set up, interest paid monthly. The great beauty of the bank is that you can choose the exact term you want to invest for in months. This suited me as I the money was available to invest in a December and I wanted it available in April 2022. Fitted the bill perfectly, and with a decent interest rate (which is set based on a sliding scale depending how long you want to invest for). Wish other banks would take this idea on board