"Took a while to confirm delivery but pleased with purchase"

Ordered a dining table from the W&G outlet site. Had to chase to get a delivery update, but delivery team considerate and polite and very happy with purchase.

"Delivery was much longer than…"

Delivery was much longer than originally quoted. Communication was poor. The actual delivery was very good and the product was okay but not as good as I expected for the money.

"I love the Ardleigh bedroom furniture…"

I love the Ardleigh bedroom furniture range I ordered from Willis & Gambier but the delivery communication wasn’t great. I was advised delivery would be 2-4 weeks but there was no indication of when this would be. I received an email one morning saying my items would be delivered that day. Luckily I was working from home that day to accept the delivery. Ideally I should have been given a few days notice of the delivery so I could rearrange or make arrangements if required.

"Taken 10 months to deliver furniture"

Taken 10 months to deliver furniture

"Fabulous quality and perfect delivery."

Fabulous quality and perfect delivery.. delivery men incredibly polite and helpful

"No issues with the delivery"

I had no issues with the delivery. I received a text at 7am and I was able to track the delivery right to my door. A few times it looked like the delivery was on its way to me.

But unfortunately there was no way of knowing what the rough time of arrival was going to be. Therefore I could have gone out or I could have carried on painting, etc for the first 3 hrs after the initial text if I had known as the delivery was with me 4.5 hrs after the text. That would be a great piece of customer service if your software could do that.

Other than that I was very happy and my goods were received in good order and not damaged.

"Beautiful headboard"

Beautiful headboard. Arrived quickly, well packed, and super easy to fit. Looks wonderful. Delighted.

"I was afraid about the quality of the…"

I was afraid about the quality of the furniture as It was an online order. It was a big relief after unwrapping the first package, we saw that we made the right decision. The quality of the furniture is excellent, the colour is more reddish-brown as lightish - brown (on the website it looks more brown as cherry) but after all it is a nice elegant dark colour. The assembly of the parts was quite easy, my husband enjoyed it. We cannot wait to have delivered the missing parts so we can enjoy fully our new bedroom.

"Team Derby Laura"

Team Derby, especially Laura was truly most helpful and have to say a wonderful customer service experience.
Thank you 😊

"Great products, price and service"

Great products, great price and great service - we have now furnished two houses with their lovely furniture.