"Friendly and engaging service provided…"

Friendly and engaging service provided while we used them, felt like they were flexible to our needs.

"They really care and really listen"

They really care and really listen. They always want to continue to improve and be a better extension of our company.

"SellerSmile is a team of pros"

SellerSmile is a team of pros. Set up process was fast and smooth. They definitely know what we, e-comm sellers, need. It is so helpful to be working with a team that genuinely cares about our brand.

"Best Customer Service Agency ever"

This is the best Customer Service Agency I could ask for. I cannot express just how good of a team Michael and his Co-Founder have built.

They are so good, that I have not had to check or respond to ANY emails or social media messages or responses on ads. This has saved me an immense amount of time and anxiety and running around. Now, I can focus on growing the brand and improving the processes of my business.

Their onboarding journey is smooth, the fact that they still provide a trial is insane considering how much value they give. The team is also lovely, proactive, and they suggest improvements to customer journeys in our catch-ups.

I haven't just "hired" a couple of people to respond to emails. I haven't just got an agency that looks out for itself and tries to bill me at the highest rate. I've somehow onboarded a customer success team that is driven to make me and my customers very happy.

It was the easiest investment decision I made for my brand, and I already know I am going to offload my future brands to them. To any E-commerce entrepreneurs that are just sifting through those emails, fire yourself, and get SellerSmile.

"Great partners to grow your ecommerce business"

I was looking for some customer service help during the busy holiday months and initially thought I'd hire a freelancer. Then I came across SellerSmile and decided to go with them instead. I love that they were able to get started almost immediately after our kickoff call and there was minimal training involved. They keep their own list of FAQs and SOPs so they only contact me when a new situation arises. Plus, they offer 365-day coverage so I don't have to worry about a freelancer disappearing over the holidays. The best part is the customers seem happy and it's cleared my time for other projects!

"Great team to work with"

Great team to work with. Professional. Responsive to our needs and the various imperatives of transition. Always available to hop on call. Thanks SellerSmile!

"SellerSmile Saved The Day"

We were in a terrible jam with a Shopify site that suddenly got many thousands of orders and it really overwhelmed the ability to keep up with the customer service. They meticulously and carefully audited each and every order and made sure all orders were fulfilled or refunded. All of my dealings with them were highly professional and proficient with great status reports and audit reports provided.

"Seller Smile Has Helped Us Make Our Customer Service Better Than Ever"

Seller Smile has been instrumental in helping us improve our customer service on Amazon. They've been a true extension of our team, working directly with us every day. I now feel like we have better insight into our customer service metrics than ever. But, not only that, Seller Smile provides actionable suggestions based on these metrics, so we continue to only get better. I trust them with our customer service completely and am so thankful to have them in our court!

"Great Addition to My Business"

Probably the best addition to my business ever. At a certain level customer service gets overwhelming. It was great to hand it all off to Seller Smile without having to spend a bunch of time training someone. They just picked up the ball and actually did a much better job than I was doing with it. Seller Smile dramatically reduced my stress and time dealing with customer service. These guys are the best.

"Absolutely Phenomenal"

Absolutely Phenomenal. SellerSmile has been beyond a pleasure to work with from initial inquiries to execution. SellerSmile's patience with me and support has been nothing short of exceptional. Any questions or support is responded to immediately, and when I am slow to respond to them, I receive nothing but support! Their knowledge with CS on Amazon has been unrivaled. They are readily available within moments and if they aren't sure on something, they immediately come back with options & solutions. Knowing I have them as a partner, I am confident in the success of customer service on amazon, and not only in a retroactive perspective, they provide reports with insights to leverage CS in a proactive manner.