"Great website, poor service"

Placed an order in mid December that was due for delivery before Christmas. A few days later most of the order was canceled due to not having in stock. Website is not updated for availability. Delivery was not received until beginning of January. Package was well wrapped. Terribly overpriced, will not use this business again. Buy local or from trusted, highly rated businesses.

"Terrible experience will never buy from them again"

First time customer and now last time customer. Wooden Cork has a duplicitous, combative, arrogant customer service team - took almost three weeks to get delivery. Called to cancel order on Jan 3 after week of no response - order miraculously shipped two days later on January 5 - arrived a week later (they charged additional amount to insure safe shipping - which look like it was packed by a 1st grader) -
Their solution to poor service was a “gift card” in the amount of shipping cost for next order - add to that that WC punishes customers for mistakes their company makes by imposing a 25% restocking fee. Will never buy again - there are too many other companies that have better service, selection, price and shipping capabilities to have put up with this.

"Worst customer service"

Worst customer service. Called twice and 3 emails. No response almost a month later.

"So far not impressed..."

Update: after a week and a half I canceled my order. Order from drizzly yesterday shipping was a quarter of the price and its already shipped.
I will say that the wooden cork while they did not respond to my 3 emails...they did cancel and refunded my credit card......
So far not impressed...
Ordered my sister a bottle of Pear Brandy the kind with the pear in the bottle
Ordered a week ago and it has yet to be shipped...I will update as this progresses. Could not find it locally... oh and $40.00 shipping


Wooden Cork Shipping Protection - Available at Wooden Cork1
Wooden Cork Shipping Protection
1.00-99.00
1 $2.98
Kammer Schwarzwalder Williamsbirne Pear Brandy - Available at Wooden Cork1
Kammer Schwarzwalder Williamsbirne Pear Brandy
1 $44.99 Scroll for more items
Cost summary
Description Price
Subtotal $47.97
Shipping $40.66
Total USD $88.63

"I bought a bottle as a gift"

I bought a bottle as a gift, thinking this would be fast and/or convenient. They didn't technically misrepresent anything, but order fulfillment up to 5 days is a little disappointing, especially for a website. It would have been faster and cheaper to buy the bottle and wrap/ship it myself. Shipping + gift wrapping cost me as much as the wine. I didn't feel it was worth it for gift giving.

"NO CUSTOMER SERVICE"

Shipping cost was not available until I pressed purchase and then I could not cancel on their site. I wrote them an immediate email that was "answered" 5 days later - my order was fulfilled and I could return the product (at my cost) and not get refunded their horribly high and hidden shipping fee of 50$. The product was tasty, the disrespect and thievery NOT. I will never use this disgusting unethical company again.

"I placed an order with this disgusting…"

I placed an order with this disgusting company on January 21st. The website says that the order would ship in 1-5 business days. Wrong. Almost three weeks later, I still hadn't heard from them. So I contacted them via email, and I obviously upset one of these woke, delicate snowflakes by asking them why they took my money but never shipped my product. I received and email back saying that my order was cancelled.

Don't order through these ridiculous lazy thieves. Their customer service sucks and they will not get your product to you.

"Rip off prices!!"

Rip off prices!!! Don't go here in fact Eagle Rare sells for 29.99 in PA and this company's rips you off for 99.99 plusr 50.00 in shipping!!! Don't be stupid and buy from them

"Poor customer service"

Poor customer service. Shipping times are not honest. Purchased 12/14 and no shipping details by 12/20. I do not recommend this company. Please shop elsewhere before purchasing from this company.

"Questionable company"

Questionable company. Estimated shipping and real shipping varies. It takes 1-5 business days to ship, which is a lot. In their disclaimer it says that they can update any information on the disclaimer anytime as they want. So processing times can change at their will. I wanted to cancel order before it was shipped (no tracking received before the contact) as it took sooo long to process, customer service replied that it was shipped already, which was BS as it was only shipped on 6th per tracking and I contacted on 1st. Order won't make it on time and I won't use this dishonest company again that has lack of communication (they don't sent automatic tracking info and it takes 1 day for customer service to reply). Website is probably made on Shopify (very scatchy platform in my opinion). It's very strange business model if it's a liquor store in San Diego, why not to ship faster, if you have items in stock or you just order it yourselves from a different vendor and than ship it. I have zero tolerance for dropshippers. Do not recommend to anyone, sorry.