"Complete con "

Complete con. Told me I had white mold in loft which is untrue. Quoted a price , he then halved it then halved it again then reduced it by another few hundred. Shocking.

"Shocking, scammers"

Shocking, avoid this company at all costs.
Surveyor, Alan, came out to us on Monday 9th December, we signed the contract and paid the deposit of over £400.00. After investigating the next day we decided against it and called Fastfoam several times, they kept saying someone would call us back. It was Friday 13th December before Alan called back and when we said we had changed our minds about it he told us there would be no problem getting our deposit returned. When we tried calling the following week looking for our deposit they were conveniently closed for Christmas. I have contacted Trading Standards, sent 2 signed for letters, which I know they received, contacted a reporter from BBC who will follow it up and I fully intend contacting further media outlets and taking them to the small claims court if need be. I have left a one star review because I couldn't leave a minus. What a shower of scammers taking our money before Christmas and not returning it when asked and well within the 14 day cooling off period. Their director in their offices in Glasgow City centre is director of about 5 similar companies. I noted that the company only replied to the reviews on Trustpilot to those who had the work done, no replies to those of us who haven't received our deposits or gave poor reviews.

"AVOID"

AVOID, we had a surveyor from fastfoam out on the 9/12/24 out he talked a good game, but on further enquiries we found our it would be extremely difficult to sell our house as mortgage companies were declining buyers, after changing our minds within the 14 days we are still trying to get our refund of £500.

"Good experience "

Me and my husband recently had a young surveyor in to do a check on the loft to our surprise a lot of black/white mould and damage to the roof was found the young man then showed us the issues and ways we could fix them with loads of information to help us better understand. We decided to go ahead with the job and to our surprise it’s was done and complete 2 days after we had the initial check. We are very happy with the work that has been done and the peace of mind we now have. Highly recommend!

"A very good experience. "

I received a cold call from Fastfoam in relation to my elderly mum's house, which was built in 1900 and had a thin layer of fibreglass insulation. The caller said that they were calling as part of a government sponsored programme to improve house insulation.
I agreed to an assessor visit a couple of days later and Paul arrived. He explained the problem with cold air meeting warm air in the loft space with poor insulation and tested the roof timbers for dampness. The reading was 37% and he showed me pictures of mould on the damp timbers. I had an idea this would be the case from an earlier visit by me into the loft space.
Paul explained the difference between the earlier closed cell foam and its problems and the current open cell foam, used by Fastfoam.
I agreed a price, and the following day the team arrived to place two dehumidifiers which dried out the timbers. The following day, they returned to place the card substrate between the rafters and sprayed the foam on top.
Two days later, I went up inthe loft to inspect the work. I can say that the work was done to a high standard. Both Paul and Eddie (manager) put my mind at rest regarding a concern if I had to breach the foam to access the next roof space for rewiring or if a Velux window was being installed. They assured me that, provided I informed the company of the work, the guarantee would still be valid.
All in all, a good experience.

"Paul was very friendly and cared about…"

Paul was very friendly and cared about making the process work for me.

"Avoid Avoid Avoid!"

Avoid avoid avoid!

No legitimate or ethical company would conduct business this way.

We had Neal Ballingham visit us for a 'free' inspection of our loft.

We were informed that the moisture levels in the beams were above the recommended threshhold (we since learned the numbers we were shown were actually within the normal range).

We were told about the benefits of installing spray foam; it all seemed very convincing and sounded like we were getting a good deal.

Once we had agreed to go ahead and paid our deposit, it quickly became very urgent. We were offered installation the very next morning, which set alarm bells ringing as that was a Sunday, and this would also render the 14-day cooling off period void! We asked for a later date, and the following day was also available.

As soon as Neal left we started searching information about foam installation, to find that some lenders will not morgage a home with spray foam installed and that some of the information we were given was both inacurate and misleading.

We found that sealing the roof with foam can mask problems that will not be visible because of the foam layer. We also read accounts of people having to remove foam insulation in order to sell their property; this is significantly more costly than the original installation. There are also potential health risks that were not mentioned to us.

We soon realised there were no contact details on the contract or information left other than a support email address on a pamphlet. We found a mobile number on their Facebook page and tried phoning this to cancel. We got no answer. We left voicemails and wrote an email as per the cancellation rules, again with no response. More alarm bells, given that their installation crew were working on the Sunday. The more we searched, the more we realised this company was seeming less and less trustworthy.

A person arrived to do the installation on the Monday, who said no-one had told him we had cancelled.

We promptly were called by Neal. I explained we had cancelled by emailing and messaging using their support contact details.

We have since sent numerous emails asking for our deposit to be returned with no response. The agreement states a full refund of any deposit will be issued if cancellation is made within the 14 day cooling off period.

Everything about this company seems very questionable. They have a set up that makes it very difficult to contact anyone, they have also made it very easy for the people behind this company to operate with anonimity.

They have taken money from us for nothing and have been ignoring our emails for almost 4 months!

"Avoid this company"

Loft survey carried out end of June. Advised of damp/moisture and roof would eventually bow if nothing done. Recommended installation of membrane sheet and open cell foam. Contract signed and deposit paid. Changed mind after sleeping on it and seeking second opinion. Deposit still not returned despite incessant chasing. Contacting Trading Standards.

"Avoid Fastfoam Ltd"

We changed our mind about getting foam installation. We were informed we had 14 days to cancel with full refund of deposit. We cancelled 2-3 hours after our initial discussion; that was on 6 July and I am still chasing our refund. I've had one reply from Fastfoam on 16 July confirming refunds take up to 7 days. We are now on 26 August and I'm still waiting!!

There are quite a few positive reviews here but please do your homework before agreeing to anything/ sending deposits. They visited us late Saturday afternoon and tried to install at 9am the following morning (a Sunday morning). Once the work is done, you're unable to change your mind so just be sure it's what you want. There is advice out there from Surveyors etc. Just seek out more opinions than the Sales persons before signing anything.

"So far, so good"

Paul surveyed our loft, taking video the whole time which he then showed us immediately. He was very informative and gladly broke things down for us into layman’s terms when required. He was friendly and very helpful in keeping the cost within our budget. Overall a genuine, professional guy who took the time to make sure we were happy. Thank you!