"Product poorly packed"

Purchased a new 10kva inverter from Inverter Supply. Surprised it shipped in only in a cardboard box. We have purchased inverters from them before and always shipped in crates. When opened, the ears were damaged. This is 108 lbs. There is no way a cardboard box will protect it. To top it off, it was missing the mounting brackets. Calling customer service gave me excuses. First, she said it was shipped directly from Victron and was not their responsibility. Then, she finally admitted that the shipment originated from their warehouse since I had the shipper and tracking #. Inverter Supply's technical support is great, but the shipping department is poor. It looks like they took a returned unit and reshipped it without packaging. The root cause is that the product was not shipped in its original packaging and looks like a return.

"Great price fast shipping"

Great price fast shipping

"I will just state facts and you can…"

I will just state facts and you can make your decision.
I ordered 21 solar panels and the sales person talked me into ordering 23 just in case something happened in shipping. I was informed if one or 2 got damaged they would refund the cost of the damaged panels but I would have enough to complete the installation.
When they arrived there was no visible damage to the shipment.
When we opened the pallet to to install we found the bottom 2 panels had been broken. We didn't know it until we removed the top 21 panels.
I sent a email requesting a refund for the broken panels and pictures showing the broken panels and how the pallet they made some slats were nailed with 4 nails each and some with only 2 or 3 nails and these had popped up under the pallet and broken the panels.
I was informed to send them the shipping receipt market damaged but as when it arrived there was no visible damage I didn't have one.
The damage was under the pallet and not visible until you fully unstacked the whole pallet.
I was then informed that I was supposed to unstack the whole pallet with the truck driver sitting there for damaged to be covered.
The panels are 4 foot by 8 foot and 70 lbs each 1600 lbs of panels. 1 person can't physically move them with out breaking them.
Then I was told I should have planned ahead to have help . But truck came 3 days early.
The bill of lading did not state these were solar panels, the shipping pallet and cardboard covering said nothing about solar panels or fragile or glass. The pallet came apart from the underside I am guessing either when shipper loaded them or trucking company moved them.
Maybe just a coincidence but have me order and pay for 2 extra and not 1 or 3 but just 2 are broken. I think I was intentionally beaten out of 900.00
Be careful with these people
In reply to inv supply. No freight company will allow you to open a shipment prior to signing for it.
Including the company that delivered this shipment, I called and asked this morning.
Per shipping company, customer may inspect shipment for visible damage and note or refuse shipment. If damage is found after opening customer must contact shipper.
The record for my pro number for my shipment there is no identification of special instructions, special handling, etc.
Again from their reply " we new we have terms you can not comply with so you accept all responsibility for our incompetence in being able to package and ship damage free."
Per sales person " I have had hundreds of claims for damaged shipments "
I think their reply says it all.
Read their policy then check with freight companies.
Your on your own!! Be very very careful.

"My manager ordered the wrong batteries…"

My manager ordered the wrong batteries on accident $2,000 dollars worth and we had to return and order the right batteries the second time but then you charged us a 20% restock fee my manager was not happy with that plus we have to pay for the shipping label to send it back to you $150 dollars besides all that it was good but my manager said no more going through you guys small business like us and all that money to just get the right batteries to us never again so sorry to say we will not be doing business with you anymore

"Fast delivery and great price"

Fast delivery and great price. Unit seems to be in good condition. We did not connected it yet.

"Very easy to Navigate and received…"

Very easy to Navigate and received exactly what i ordered and in the expected time frame.
i have already made another order.

"I'd give a 5 star rating, Fedex dropped the ball"

I'd give a 5 star rating, but FedEx screwed it all up..Ended up paying 77.00 for 3 day delivery..

"Offered a resolution but did not follow through!"

You submitted the following review to invertersupply.com. They would like to help you with your order and have responded to your concerns below.
1 stars
Latham L - CA, united states 22 Feb 2023
I was told by the lady that took my order over the phone that, it was after hours and the order would ship on Monday and I would have it on Tuesday, this is why I had the installers scheduled for Tuesday. I understands things happen but there was no communication and I had to "figure it out". I also understand how a business runs and nothing is free, but some of the shipping back would be greatly appreciated. Thank you for getting back to me so quickly, when I spoke to the guy on Monday he made me feel nothing could be done and didn't call back with a explanation or anything I was just frustrated with the whole transaction at that point.
Got a few email responses then crickets.......
invertersupply.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Customer Service1 stars
Feb 22, 2023 3:43:53 pm - invertersupply.com
Lathem I looked at your order and did notice that there was an error on our part during shipping. We are in the process of issue you a refund for the shipping. We do apologize for the inconvenience and thank you for shopping at Inverter Supply

"Inverter Supply! Simply The Best!"

Very hard to find item was delivered to me by Inverter Supply quickly with no issues whatsoever thanks to Scott. This is one of the best companies to deal with. Don't hesitate, Just Do It! Thank You!

"Excellent Service"

They had inverters available I could find nowhere else. Sales agent Cristina was extremely helpful and responsive. Product was delivered 3 days early, definitely recommend.