"Could not be happier with our nursery"

My daughter has been attending Tops Bearwood for just over a year and my husband and I are so delighted we chose to send her there. In the last year we have seen her confidence sky rocket as well as her speech and interaction. The staff are so welcoming and supportive, not just of our daughter but our family as a whole. We get daily updates on how she is doing and love the photos we get. Meal are well thought out and I love the fact we are sent the menu in advance so that other family meals can be planned accordingly. We love the bond our daughter has created with all the staff and her friends and she is always so happy to go to nursery, which always puts me at ease.

"Terrible experience "

My son attended Tops Newport on the Isle of Wight from 2019 - 2023 and had a wonderful time there. He thrived and we were really happy with the nursery. Unfortunately, our daughter has not had the same experience. During the year she spent at Tops Newport, she was regularly placed in a bouncy chair until we addressed it with staff. She also suffered serious chafing and discomfort after being placed in a nappy many times too small for her. This happened again a month later despite us complaining to the nursery and an investigation taking place.

Staff turnover is worryingly high and there is a distinct lack of experienced staff. There is a compulsory meal charge and you are charged for 'sundries' that includes nappies and wipes, despite parents being expected to provide these for their children.

My daughter cried whenever she had to go. She even started saying "no nursery" when we drove past the road. She is now in a new setting and the difference in her is incredible; our happy, confident, chatty little girl is back and we're so sorry we couldn't remove her from Tops sooner.

"Worked here and saw many failings as an…"

Worked here and saw many failings as an employee.
Gate was once left unlocked and a child wandered out onto the road...parents never told.
Ratios not adhered to.
The shortest lunch hour I've ever experiences..25 mins for a full shift
Was asked to come in and work in the baby room when I had gastroenteritis because they were short staffed.
Avoid! Much better nurseries out there. Staff were also bullies.

"Our children love it here!…"

We can’t ask for anymore from Topsie’s Yeovil. Our children love it here, not only do they play inside and outside, but the skills they are taught really help when they leave for primary school.
The staff are so friendly and approachable, they really do focus on each child and make their time enjoyable. Communication is always a priority and it’s so lovely having daily updates about what the kids are up to throughout the day.
Don’t know what I’ll do when my youngest leaves. I recommend this nursery to everyone I talk to.

"Caring staff"

This nursery has been a great experience and opportunity to see my little one strive. She loves to go and staff ate very caring

"My daughter attends your Havant nursery…"

My daughter attends your Havant nursery and unfortunately we have social services involved over a multiple amount of things. We now have another internal company investigation starting about incident reports and to why both parents that are separated don’t get a call. My daughter once had a head injury what took a few days to tell us about what isn’t good enough. We have now had bruises come up and marked down as a scratch when my daughter’s side was heavily bruised. And to top it of they have tried to cover up yet another injury to my daughter saying it may of happened at pre school to protect the mum against legal action from myself. I will be contacting the local news paper and cafcass and ofsted

"10/10 recommend! "

Originally my son was at Topsie but due to Tops being closer to my work I relocated my son to Tops & the process was so so smooth & all the staff are great at both nurseries! So friendly & reliable, everything's been brilliant. My son is very well looked after, very happy & it makes it so much easier that they are open during the holidays.

"A very poor experience…"

We had a very poor experience that it will take our whole family some time to recover from. This experience has taught me that the qualifications and ratios of the staff are much more important that online reviews. We feel that our children are much much happier and safer now they are at a different setting. If there's ever any doubt, there's never any doubt.

"Wonderful nursery"

My son started going to Tops Gillingham when he was just over 2 years old and stayed there until he graduated to go to school.

In the 2 years he was there he grew so much as a person. The nursery have helped him so much. They advised and helped me through the process of getting my son assessed, including filling out numerous forms with updates on my sons progress. One of the biggest areas he struggled with was emotions and socialising with other children. By the time he had left the nursery he had been invited to numerous parties and has made some friends that he still sees now, despite going to different schools.

They regularly did fun activities based on all sorts of holidays, seasons etc, the food was healthy and nutrious, and the staff genuinely seemed to know my child. The staff are approachable, helpful and quickly rectified any issues brought up such as an incorrect invoice.

I cannot recommend this nursery enough. It's a wonderful, nurturing environment and I will definitely be sending my newborn there when I go back to work.

"My oldest son had a great experience "

My oldest son just finished there, after a year and 6 months, as he started at 3yrs old, he settled in well, always kept busy that he loved.
His language and learning came on so amazing. The staff were always so lovely and helpful.
The only thing I would say was the food menu my son didn't really enjoy some of it, but all kids are different, and invoices if there was a little problem it was handled asap. But very happy with the time my son was there Jan 2022-july 2023