"This company has gone down the…"

This company has gone down the crapper...
Terrible customer service, constantly out-of-stock on a multitude of products, and their automation is a mess.

"Like many people here"

Like many people here, I've been a customer for close to 50 years and over the last year I cannot get products. I've been forced to find another reliable source and feel like I've lost a good, trustworthy friend. I'm using Vitacost and their products are superior and are consistently available and delivered within 3 or 4 days. So, like others, I'm saying goodbye to Puritan!!

"Is Puritan Going Out of Business?!"

It's a shame. They had great products and service. I've been with them for years. Now every time I need something, even basic supplements, they're out of stock with no explanation. This has been going on for some time now, but getting progressively worse.

"Sad that Puritans Pride is not really…"

Sad that Puritans Pride is not really useable anymore. I’ve used them for 38 years with never a problem. I just tried to order 6 basic vitamin supplements and all say Out Of Stock Did they get sold? What a loss.

"I too have used Puritan Pride for over…"

I too have used Puritan Pride for over 25 years- in the last 3-4 months- everything I tried to order is "Out of Stock"- with no time frame for being back in stock, Whatever is happening at PP- they are going to lose all their business trying to do business this way. After reading the other reviews- I didn't bother to call them- I'm just going to find another source that's reliable.

"Most everything is unavailable & no explation!"

when I tried to place an order over Labor Day 2023 Most items were not available and the rep barely spoke or understood English. Puritans Pride has been my mail order vitamin place for 25 yrs, but quite regrettably that is now changed

"SAD situation"

SAD situation. My parents used Puritan and I have too for YEARS.
Spoke with Customer service; she had limited use of English. No help. 50% of the 20 vitamins I order were OOS. NO BACKorders!!! Who does that and keeps customers????

"Most of the things are out of stock and…"

Most of the things are out of stock and has been out of stock since June 2023. I think this company is going out of business. Nothing is in stock.

"From best to worst"

I have been a longtime customer, but no longer. I received a product that made me ill and I followed their return policy (at my own expense, of course). After waiting over a month, 2 emails that were never answered, and a phone call with someone who could barely speak English, I still had no refund. Today chat finally worked after a month of no chat available. Now I get my refund, but it barely covered the cost of shipping it back! I'm done with them.

"Worst customer service on the planet"

Worst customer service on the planet! Got a 25% off coupon and she said she would refund me for it on my order and never did. Called back and they had no record of the call.