"When work started oh quite a few weeks…"

When work started oh quite a few weeks ago!!! I was told electrician arrives on Friday's well for the 5th time. I sat waiting all day again, NO SHOW- PHONE CALL . from either one stop/electrician, in fact to be honest when my landlord contacted one stop they had no idea of when completion would happen??? so from Monday i will be into the 6th week without a shower as i do not know if its safe to use. rating now is 2/5.

"Absolutely amazing"

Absolutely amazing! Penny came out and designed my bespoke bathroom, Neil fitted it. Excellent service and workmanship, it’s perfect! I couldn’t be happier feels like a have a 5 star hotel bathroom. Thank you so much, lynn Dover

"We are delighted with our new…"

We are delighted with our new bathroom.From Pennys initial visit to measure up,given a quick quote the next day,visiting the showroom to discuss what we wanted,the delivery of all the goods on date arranged,the excellent 5* workmanship of Will the Fitter to the timely collection of all the waste.Huge thank you to Penny and all her team for a job well done.

"All's well that ends well"

Excellent delivery but was a bit worried when I didn't get an order confirmation email etc. So was left wondering when it would be delivered until the actual day of delivery when I got a phone call from driver.

"My order was cancelled by me after…"

My order was cancelled by me after being told they couldn't meet the delivery date due to Xmas closure
Received full refund within 2 days
Very understand and easy to deal with

"I’m still waiting for the product to…"

I’m still waiting for the product to arrive

"Goods exactly as described so happy…"

Goods exactly as described so happy with that. The only let down was the delivery. The courier left the large parcels leaning against our front door in plain sight of anyone walking past. Fortunately the parcels weren't stolen but they could easily have been. Deliveries of this value should require a signature.

"One Stop best cladding shop"

Been to many shops prior to one stop but they were by far the best so friendly and helpful and definitely the best range of cladding and flooring we had seen.

"Samples arrived eventually after an…"

Samples arrived eventually after an email and phone call to chase.
Quality of product very good, still to order though

"PLEASE RESPECT YOUR STAFF"

Travelled to Birtley Store Today as purchased from the old company previous. Staff are brilliant Spoke to 2 of them. . Went to order and told £15 delivery. I commented thought it was FREE on orders over £70 informed that was only applicable to online orders. WAKE UP MAN......HELLO ..... ARE YOU LISTENING

ONLY DUE to your staff I will return with my laptop and with their help order online. My initial order will only be around £150 but my family have lots of further projects. You could of lost me forever.

Scrap your delivery charge. YOUR STAFF WON THE SALE not your website I guess when you do the analisys you will say this was a WEBSITE SALE.... SO WRONG this was a shop sale due to excellent staff.

Ian. ( West Rainton)