"Amazing "

What can I say about this company? Jo was great at finding a property at short notice, she worked hard to secure the property and was great communication. Sophie was great at keeping you updated and chasing up paperwork. While Megan explained everything at all stages. If you need an estate agent or letting agent you need to call this company first.

"“I found every staff member I spoke to…"

“I found every staff member I spoke to during the process was extremely helpful and very professional. They kept me informed about all aspects of the process and were always quick to answer any queries I had. I would recommend Ben Rose to people.”

"Thank you Ben Rose"

Thank you Ben Rose! You can certainly see why so many people choose them to sell their property. We felt in safe hands every step of the way.” Rectory Drive, Chorley

"These are some of the best estate…"

These are some of the best estate agents I have come across. Simon came out to view the property promptly and he was lovely I could not fault him or his approach. He was straight forward and to the point and the house sold for the range he suggested, using his sales strategy. Everyone in the office is lovely and helpful especially Leanne for whom nothing was too much trouble. Thank you to the whole team for helping us reach our new dream house!

"Easy process & fast sale"

Easy process, made my enquiry, came to value, read the contract, happy with arrangements and communications for viewings, sold in 8 days, advised a conveyor who also communicated excellent and a super fast 8 weeks later, house sale was completed. 10 weeks turnaround from enquiry to done deal.
Always had time for my call ins and questions. Couldn’t fault their professionalism and experience to assist with a rapid sale.

"Read this before you sign on the dotted line…."

Ben Rose’s contract is the reason I am not buying my dream house.

I had reserved a new build on a part exchange deal after my house had not sold during 3 months on the market with Ben Rose. The builder requested Ben Rose work with them for the onward sale. Ben Rose would not agree to the builder’s terms. Ben Rose threatened to charge me full fee for agreeing to a part exchange deal, as I had sold my house myself, which is in breach of contract. They proceeded to contact a previous interested party to encourage them to make an offer, meaning that I could be liable for a £600 charge for terminating my contract, rather than the standard £300 charge. After terminating my contract with Ben Rose I have pulled out of the part exchange because Ben Rose confirmed, as per contract, they will charge me full fee if any person they “introduced” to my house, including people who enquired but did not view, purchases it in the next 2 years. They informed me that they will be checking the Land Registry for this purpose.

This came after multiple issues I had with Ben Rose, in my opinion due to the over-worked and harassed staff and a low number of viewing appointments.
Prospective viewers were told there were no appointments available when they phoned to request to view on a certain day. 2 such parties did not rearrange.
When I attempted to arrange appointments to view several other properties on the market with Ben Rose, I was told very bluntly that I was being unreasonable in asking to view at the weekend when I had phoned on a Wednesday. When I finally did manage to view the properties, we were given 10 minutes to view a very large house, as the staff member had to get to another appointment. She was late to the next house and the owner decided to let us in himself. We were unable to enter another house as the staff member didn’t have the key and didn’t know where to find it at the property.

Separately, I had contacted the Ben Rose valuer directly for advice regarding an asking price reduction after 4 weeks of no sale. When I asked the sales staff to action the price reduction as per the valuer, the staff member in question encouraged me to reduce the price even further. It was clear however that she had no knowledge of my house or the market in my area.

And to top it all off, when Ben Rose showed someone round my house when I was on holiday, they left my back door unlocked and open!

I advise anyone to read the small print before signing the very restrictive Ben Rose contract. It has resulted in me pulling out of a part exchange, and in a position where I risk having to pay double agent fees if I choose another agent within 2 years. And had to pay £300 for the privilege of removing myself from this very poor experience.

"Avoid at all costs! Clearly understaffed and will struggle to sell your property"

We contacted Ben Rose to put our home on the market and they gave us a valuation of offers over £324,995 without even looking at the property. After selling 6 houses in the past 15 years I've never had that experience before and found it very strange so we asked Simon( apparently the only one who can do valuations at their company) to still come out and look at the property before we list it but was told he didn't need to( we were practically begging). Around 2 days before it went live we got a phone call saying he was in the area and could call in 20 minutes! I'm sorry we can't all drop everything we're doing in 20 minutes!
So the house went on the market and after having lots of interest on it via social media and the local buckshaw beat Facebook page we haven't had a single viewer or any interest in 8 days( even after receiving 7000 views on rightmove in the 1st 2 days alone!) We have since found out that a similar size property on the village in a condition which isn't anywhere near as good as ours has had 3 viewers in just a week with only 742 views on rightmove ( clearly something isn't adding up) . I've since been told by another local estate agent that they are heavily understaffed and are stretching themselves which makes sense because a neighbour that has just sold their property through them told us they never answered the phone.
Worryingly we have also been told by them that the house market is really slow and we will struggle to sell( that's great to know by your estate agent and also a huge lie because it's clearly not)

House was on Dukinfield Court, Buckshaw Village

Notice has now been served to come out of the contract, like I said we've sold many houses over the last few years and have never come across such a lacklustre company who have no interest in selling your house

"Difficult to deal with"

Difficult to deal with. Unresponsive after a cash offer at the asking price was made. Three phone calls later was told it had been sold, with no opportunity to up our offer. Something very dodgy going on here.

Well you certainly responded quicker to this review than you did to our offer. The property in question was Higher Perry Street, Darwen, and I just hope the owner reads this so that they know they were ripped off.

"Excellent service !!"

Tammy and Leanne and the whole team at Ben Rose were amazing ! I would highly recommend Ben Rose if you are considering selling your home.
They always kept us up to date, they were responsive and supportive throughout the whole process.
Our sale had some particularly challenging times and they went above and beyond to ensure our sale was completed. I cannot thank them enough for everything they did from beginning to end and I would not hesitate to go back to them if we ever needed their expertise again.
Thankyou so much !!

"Proactive approach"

After trying unsuccessfully to sell my property for over a year with another agent I decided to try Ben Rose in Chorley. They listed the property in August and by December I had sold and moved out. All the staff from Simon the valuer to Tammy the office manager and her team were fantastic. The proactive approach certainly works, I would not hesitate to recommend them.