"Terrible carrier service for delivery"

Terrible carrier service for delivery; and when package was lost, was declined a refund. A shame as if they had shown interest in their customer, they’d have kept a long term customer !

"Delivery time unacceptable"

Website delivery terms and conditions states that order will be dispatched within 48 hours of receipt. It has been more than 10 days from the order date and I am yet to receive any updates!

"Have zero care for customers"

Have zero care for customers. Shipping is terrible- they ship out whenever they feel for it, if it’s 2 weeks later they don’t really care. No notification about out of stock or delays- they just quietly disappear unless you alarm.. Like food is not needed - let’s just delay and hold customers money for as long as they can handle.. Rude customer phone support as well. So I say - not worth it..

"Give them a try"

Recently discovered PETSO and gave them a try. Very happy with the service so far. Delivery was very quick. Products great thanks

"Cheap and nasty"

For those cheapskates like me that like to compare prices and buy from the cheapest, dont do it. I normally purchase from Pet Circle and sometimes budget, Pet Circle in particular is a touch dearer though the delivery is far quicker and customer service is better. I recently bought from Petso, it's the Meals for Mutts and Meows brand, previously the pets have loved the stuff, though this time they won't touch the stuff. I contacted Petso regarding the quality issues and the concerns on the recalls they have had, they cant do anything because the product has been opened. I expected a more proactive response, I should of known given the adage 'you get what you pay for'. Worth a double consideration if you plan on using this site.

"Great prices and fast delivery!"

Discovered this website recently and was amazed at the prices compared to my usual online pet store. Put in an order on Tuesday night with various individual tins of cat food as well as some trays. I received my delivery on the Thursday of the same week with all of the items I ordered.

"Bad customer service"

After buying the last dry food they were advertising I was emailed to say it was out of stock. When I asked any question they didn't answer it just responded by asking if I want a refund or exchange (no apology). Also prior to this I asked if they could match a competitors price ( they were out of stock) and would order every 5 weeks were told they don't match others if out of stock. I believe the customer service (Liz) comes across very rude. Wouldn't buy from them.

"It arrived in good time but the items…"

It arrived in good time but the items inside the box where in bad shape due to the fact they hadn’t used packing material to protect the glass bottles?? Good job nothing was a gift! Products were dirty but otherwise ok. Price was great. Please pad products sent with heavy and fragile items in the same box!

"Not worth the stress"

I purchased the PetKit Pura X Automatic Litter Box for close to $600. Despite saying that this item was in stock, after not hearing anything for a week, I contacted them and was advised they were awaiting stock. Okay. Annoying but it is what it is. I finally received a notification that the item had ‘shipped’ but no tracking was available. I waited a few days and contacted them again via Facebook. The item actually hadn’t shipped. I was told they were waiting to have their delivery person deliver the item. I was told it would come on a particular day. I waited at home all day and the item never arrived. When I contacted Petso again, I was met with the same generic response of them being sorry my expectations had not been met.
Despite the price of the item (around $100 cheaper than other places) I have requested that the order be cancelled. There is absolutely no transparency with ordering and shipping and it’s not worth the time and energy spent in trying to simply get what I ordered sent to me. Shop elsewhere.

Edit: to add: this item was finally delivered after 7pm on Easter Sunday with absolutely no warning. I was not home and had to have someone come over to move it inside. Absolutely wild.

"Pet Online shoppers"

Pet Online shoppers, please beware, not sure if I am just unlucky as there are good reviews before me, but this has been the Worse experience ever in my life. Although office lady Gabby was nice but this office is in Malaysia and warehouse is in Sydney. My order was placed on 17/02/22, did not receive order till 28/03/22 which is 5.5 weeks later. And I had to make do with without what I originally ordered. Here is small summary as too much transpired to put in full. 17/2 made order, 28/2 wrote asked where my order is, found out it was overlooked, 8/3 received order but only received 2 out of 48 cans of cat food I ordered so 46 cans missing so had to email them again. 10/3 advised they made error, but will resend. 14/3 they apologise and said they will also send SMALL GIFT for my stress. 17/3 contacted them again as still no confirmation they are sending. 18/3 they advised out of stock and if I like replacement eg. different flavour. I advised yes please. 21/3 Petso replied said they will wait see if their colleague agrees to this. 25/3 Received confirmation they have dispatched. 28th March 2022 finally received all the cans I am owed but NO SMALL GIFT as Gabby said she will send. I have a chain of 24 emails to back this up as evidence so the above is just a summary of what nightmare I have been through just by ordering Cat food online. Im from Melbourne!!