"Awful treatment and a waste of time and money"

I went for a consultation and was completely missold perfect straight teeth when my teeth were not that bad in the first place. They even pointed out more things that that I needed done and made me feel even more inscecure. They made out that the only braces that would give me a good result we’re lingual braces. Which didn’t work at all.

I ended up paying £7000 for two years of agony with lingual braces and my teeth are a tiny bit straighter (bottom teeth still crooked) which they denied and said they were fine. When they broke I couldn’t even get an appointment to get them fixed and ended up cutting the wire off myself with pliers to prevent cutting my mouth.

They told me they thought I had rich parents so I could afford to be ripped off. When In actual fact this whole experience left me broke and depressed.

I couldn’t even speak when I had the braces in and was never warned about this. Every time I tried to bring it up I was shut down.

I feel like they took my money and didn’t do their job. I will be taking this further because of the amount of stress and anxiety this has caused not to mention the damage to my teeth and bank account.

I’m looking to go elseware to get Invisalign since they didn’t do their job!

"They have been the only dentist that I…"

They have been the only dentist that I have regularly attended for quite a few years. Bad experiences with previous dentists,but acknowledging I need to look after my teeth, I chose and have stayed with them because they have been very sensitive to my paranoia about drills etc. Still doesn’t get any easier but they never make me feel stupid . A bit like childbirth, even the implant procedures I have had done has been a bit traumatic (probably me!) but the memories soon fade and my oldest implant is still going strong after seven years.

"I can only review my specific dentist…"

I can only review my specific dentist but I would definitely recommend Nicholas Byfield. He is friendly and approachable and made a fairly horrible process much more bearable. He was empathetic and really seemed to care.

"Top dental practice"

I have been going to this dental practice for a few years now and I always get great service. Both from a check dental care perspective and a Hygienist/ general care perspective.

"Fine but no equipment for a polish"

Fine but disappointed that they were short on equipment so I had to wait a while for a scale, and couldn't have a polish because there wasn't the right bit of kit available.

"Excellent service"

Excellent service

"Great dentist"

Great dentist

"Friendly reception staff and great…"

Friendly reception staff and great denstists and hygenists. I couldn't recommend the practice more highly.

"great! thank you!"

everyone was really nice and welcoming and the hygienist i saw was lovely and did a great job! my teeth are clean, white and happy! would definitely go again.

"I have been going London city smiles…"

I have been going London city smiles for 8 years and have complex dental issues. Clare is my main dentist and has been excellent, although I have also seen multiple other dentists at the practice all of whom have been kind and reassuring as well as highly skilled.
Nicole is my hygienist and is great.