GPH Builders Merchants Ltd

Construction & Manufacturing
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177 reviews
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Customer Reviews about

GPH Builders Merchants Ltd

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Paul Sadler

4.00/5.00

"Quality building products"

Quality products, but limited selection.
Store stock not priced.
Great delivery service but delivery charges not clear.

09/11/2023

Emma Johnston

5.00/5.00

"Great service no problems however a…"

Great service no problems however a call to say when delivery was coming would have been better. I wasn’t up and my cars weren’t moved for lorry !

01/11/2023

Luke Baker

4.00/5.00

"Great customer service after courier issue"

My initial encounter with GPH didn't start off on the best note, but the exceptional customer service I received when I encountered an issue is what compels me to give them a 4-star rating. I placed an order for flooring from GPH, and their pricing was exceedingly competitive compared to the market. Factor in the added benefit of free delivery, and it was a no-brainer decision.

However, the delivery was handled by DX, and that's where things took a turn for the worse. The flooring was mistakenly delivered on the wrong day and arrived in a damaged condition, necessitating a replacement. In my moment of frustration, I reached out to GPH, and to my pleasant surprise, they responded promptly. They displayed a deep understanding of my situation and acted swiftly, arranging for a replacement shipment via a pallet carrier to ensure the new flooring would arrive in pristine condition and in a timely manner.

It's this level of customer service that's becoming increasingly rare in today's world, and for that reason, I wholeheartedly recommend this company to others.

30/10/2023

euan cook

5.00/5.00

"Freindly place"

The staff that I dealt with and approached were all down to earth and freindly and helpfull, I will be using gph again in the not to distant future

23/10/2023

S Gange

5.00/5.00

"Excellent product."

Excellent product.
Really happy.

19/10/2023

Jeremy

5.00/5.00

"Efficient no nonsense service at a…"

Efficient no nonsense service at a reasonable price.

16/10/2023

David Sutherland

2.00/5.00

"Miserable staff"

Ordered online to save time or so I thought. No e mail saying it was ready so went to GPH and no record of the order as it hadnt been printed off. Met with the usual miserable staff that made me feel that my business was a total inconvenience to them (not the first time). I always try to support local businesses but will try to avoid using GPH again.

16/10/2023

Nathan Lobo

5.00/5.00

"Order said 5 working days"

Order said 5 working days
It came in 2 working days when I ordered
Very impressed

15/10/2023

Customer

4.00/5.00

"Still waiting for my back order of 3 items"

Keeping up-to-date with order and letting me know I was going to be 3 items sort

13/10/2023

Gary

5.00/5.00

"Buckbootz wellies"

Great service great price quick delivery .

11/10/2023
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