"Great company"

Brilliant company. I am so happy with my new hot tub! Thank you for the great service. I would highly recommend them.

"five star service from this team"

I had a five star experience today from Richardd and Clive at our home, communicated en route and did a thorough job in servicing our hot tub. Also excellent and responsive customer service from the Managing Director himself to a recent issue. We are delighted

"I bought a Monaco hot tub from The Hot…"

I bought a Monaco hot tub from The Hot Tub Company. Very helpful from sales through to delivery. Would definately recommend.

"Great service"

Great service

"Be very careful! (warranty and service con)"

Be very careful!
They make their money from services after sales. They give limited explicit care information at start (e.g., hard water area issues). They then make you pay for the yearly service (minimum £250 depending on the tub) to keep the 10 year warranty going. However, the mechanical parts are only under a 2 year warranty, its the shell under 10 years - why do you need a service for that? Its a con to get you to spend a further £2500+ with them. The call out fee and parts are over double what you would get charged from a local engineer - I suggest don't go anywhere near their servicing, they'll find user fault in any problems anyway and the warranty is useless.

"Highly Recommended"

We chose the Amalfi hot tub and the team were very knowledgeable about the product. The installation was professional and on time. Their care and attention were second to none. Would highly recommend this company.

"Dissatisfied Customer"

We took delivery of our Cannes hot tub 2017. We found a flaw in the shell. The tub was replaced. However since having the replacement tub, we've encountered three leaks! We paid for the annual maintenance of £250, we were under the impression that this kept the guarantee going. Apparently the guarantee starts with the original tub, therefore we have to pay for call out, parts and fitting. The last two leaks have been in a space of a couple months and The Hot Tub Company want another £440 on top of the previous £500 . My husband is a plumber and says the parts are cheap, thats why they tend to leak!
I was told that the leaks were basically my fault because the ph balance of the water was not correct! I took offence to this ,because my Tub is my Pride and Joy and I look after it!
Aftersales care -NOT IMPRESSED!

"Fantastic Service!"

My Monaco hot tub was delivered last week. Very pleased with the hot tub and service received so far. Thank you for your help!