"Nibe heat pump replacement"

I had a Nibe heat pump replaced in August 2023 by the Better Planet team. I could not recommend the company more. They were swift, professional, completed everything as expected, and were happy to provide assistance post service. I would also note that Nibe heat pumps are not stated on their website, which shows me that the company is flexible. Overall - 5 stars!

"Extremely efficient"

We have used this company for two different projects, which I think says everything really. We have found them to be pleasant, polite and above all, extremely efficient. They are currently involved in a project for friends of ours, which came from our recommendation.

"Incredible team"

Heat pump and UFH installation in Potters Bar, team were very helpful and were happy with the system!

"Better Planet made a fantastic job of…"

Better Planet made a fantastic job of fitting solar panels on my parents house.
Friendly efficient and professional service we are delighted !

"Heat pump and solar panel installation"

We put in an air source heat pump last spring, and we couldn’t be happier! We have just gone back for solar as well and the staff couldn’t be more helpful- would highly recommend.

"Better Planet were commissioned to…"

Better Planet were commissioned to design and install a heat pump system for a new-build in Cuffley. Oliver was a complete professional from our initial conversation through to completion. Would highly recommend to family and colleagues.

"Happy Customer!"

The company was very professional and friendly. The sales team was organised, and installation went smoothly!

"Underfloor heating project"

Better Planet installed the Underfloor Heating at our home in Elstree, Hertfordshire. I found them to be highly professional and a great company to be a customer of. Customer service was excellent. Thank you, Kumail Walji

"Be wary of this company"

Be wary of this company. We paid over £40K for a ground source heat pump system. They configured the pump incorrectly which as a result cost us a fortune in wasted electricity and (after asking for help for several months) when we finally figured out the problem they blamed us rather than accepting any responsibility. One of many issues we had with them. Badly run and will always argue that nothing is their fault.

"This might be the worst company I have ever dealt with."

If I could give zero stars I would.

This might be the worst company I have ever dealt with. Better Planet took a £7350 deposit from us in December 2019 for a ground source heat pump system. In February (after walking around the field, but taking no notes or photos) they produced a plan that involved digging repeatedly through 70 foot oak trees. When we said this was not viable they produced a plan that involved digging 10 times through dry stone walls (a landscape feature protected by law). They then told us moving the ground array to an alternative location would cost £25,000 more. We said with no viable design we wanted our deposit back. But Better Planet fought us every step of the way, with antagonism, excuses ("Tomas is not a magician, he had no way to know you can't dig through oak trees") and allegations that included me predicting the pandemic and its effect on fuel prices as a reason to no longer want a GSHP (except, of course, that we have since had a GSHP fitted by a competent company).

Of course our consumer rights entitled us to a refund, and the renewable ombudsman RECC upheld our complaint, even legally binding arbitration ordered them to refund, yet they still haven't paid. They have stalled our ability to enforce the order by putting in a groundless appeal to the high court, admitting in writing this is just to cause delay as they can't afford to make the refund.

So I'd strongly advise you avoid Better Planet. Pick a member of the GSHPA if you are thinking of getting a ground source heat pump, and check references and company history carefully, so you don't end up in our shoes.