"Impressive Customer Service"

Impressive Customer Service. Replies to initial enquiries were prompt and informative. Order arrived efficiently and will consider using again.

"Quick delivery"

Purchased an I-port for my son. Excellent communication and advise from sales team. My order arrived quickly. Will continue to use in future.

"I have just had the most fantastic…"

I have just had the most fantastic service from this company. I have recently had some bad experiences with other companies whilst trying to obtain a battery for my oxygen concentrator. I stumbled upon this company yesterday and today I am sitting with my new battery charging up. Actually I can hardly believe it and I would recommend this company to anybody and especially if they need help with dealing with the computerised form filling. My assistant was so patient and helpful. So I give them full marks all round. Thank you so much

"Still no product after 2 months….."

Still no product after 2 months from order!
I have called them several times in total to receive a number of excuses including that “they have no staff to process the order”.
Amazing that you can get stuff from the EU via Amazon next day delivery, and yet shipping to a UK postcode from Ipswich takes 2 months?!
Finally on the fifth occasion of calling I was told by a woman with zero interpersonal skills that I should receive it next week. If it hasnt arrived by then I will contact my credit card company and cancel the original transaction.

"Professional company with good service"

Professional company with good service. Will be using again

"Excellent customer service and…"

Excellent customer service and purchases delivered promptly. Shall use again.

"Great customer service and quality…"

Great customer service and quality products, would highly recommend them.

"First time ordering from this company..."

First time ordering from this company. I got a response immediately on the livechat and requested a quote, which was emailed to me directly. My order arrived on time and as described, can't fault it! Would definitely order from them again.

"Helpful customer service"

I called up their customer service to enquire about some equipment I needed to order. The lady I spoke to was accommodating and took time to speak to another department and supplier to fully respond to my questions (later sending me an email follow-up). I was provided with an honest lead time which I appreciated.

"No order after 4 weeks - avoid"

I ordered a stethoscope from HCE 4 weeks ago and after no update for one week I contacted them. I was told the item was on back order and wouldn't arrive with them until the end of the month, but there was no notice on the website that it was out of stock.
Come the end of the month and I've still had no update to my order.
After having no response to multiple emails I've lost patience and requested a refund.
Now I've been told their single member of staff that processes refunds won't be in work until next week and my money will continue to sit in their account until then.

Avoid at all costs. Poor transparency, poor customer service and very slow to respond to enquiries. I wish I'd just spent a bit more and ordered from MediSave.