"Had a kitchen fitted by Roma in 2013"

Had a kitchen fitted by Roma in 2013, had no end of issues with the installation. Each time they came back to rectify they made the issue worse. The Quartz was not the same as we had seen in the showroom, instead a cheaper option from China. We had to seek legal advice and ended up withholding some money back. This was agreed by both parties. In 2016 I noticed a crack in one of the doors and because we did not pay the full amount they would not honour the warranty, so had to claim under my credit card to get work done. I contacted 4 local fitters who all echoed my opinions of Roma. All singing all dancing showroom, very helpful to begin with but Customer Care is non-existent! They rely on their top 'fitter' who forgets who the client is and makes decisions off plan without consulting the client. Because nobody wanted to come back to rectify the work, its only just been completed. BEWARE!

Contact me for photographs of the damage to cabinets and the damage to my fridge (which they reluctantly replaced?

"Roma kitchen installation"

I think that Roma gave an excellent service and the design and the craftsmen involved were really pleasant to work with. The job that they did was complete and lived up to the design right through at every stage. We've had a fair bit of work done on the house over the years and Roma were amongst the best we've used.

"Since my first visit to Roma Interiors…"

Since my first visit to Roma Interiors where I was trying to choose a kitchen, I received unfailing helpfulness and efficiency. Everyone is highly professional. Installation was seamless and after sales service very responsive. Nothing was too much trouble, even replacing a dripping kitchen tap 2 years after installation.

"Fabulous!!"

After deciding to take the plunge and totally re-model our separate dining room, kitchen and small utility room and also to remove the back wall of the house to add triple sliding glass doors too overlooking the rear garden, we searched for a company that could not only supply good quality units, worktops and fittings but could also project manage this major project too.
After an initial visit to the Roma showroom, we liked what we saw and the professionalism of Chris Hallam and his team, who explained clearly the services Roma could offer.
We had our own very clear design and finish ideas which relayed to Chris and after more consultations with him were confident that they had the matter totally in hand. (If a client does need design help and advice, they provide an excellent design service).
They certainly did have everything in hand. The project management worked well, with Roma liaising with "their" builder, plumber, plasterers, electricians, Corian worktop provider, specialist glass installers for our splash backs and specially commissioned worktop etc and "our" surveyor window and flooring companies to ensure the project was completed with agreed timescales.
We chose to provide all the white goods, oven and some sinks and taps and mixed them with some provided by Roma and this worked well for us.
The quality and finish of their units were excellent and they were meticulously installed by their skilful fitter, Conrad.
We were so impressed with Roma that we have not hesitated to recommend them to friends and family who too have both also now had successfully completed installations.
Competitive prices, high quality finish, professional and friendly service …...we are very happy to recommend Roma to all.
Lynne and Ian Slatter

"Amazing Design Modern Kitchen by Roma Interiors"

My wife and I were looking to replace the rather tired looking 17 year old kitchen that Moore’s installed when our house was built with a modern design that would compliment our house.

Having toured around the usual suspects showrooms without a glint of excitement, we came across the Roma Interiors showroom in Ashford following a quick browse through google and reading a few reviews. The showroom was impressive, with a good range of high quality kitchens installed and a team led by Chris Hallam that not only made you feel welcome, but also listened attentively to our ideas and guided us through the multitude of designs and options with a balanced view which ultimately enhanced the effectiveness of the design of our new kitchen.

Following a home design consultation by Chris and a survey by Steve the PM, we ended up with an inventive and well thought out design that exceeded our initial expectations.

From the various project phases from initial strip-out, first fix plumbing and electrical work, through to kitchen, appliance and worktop installation and commissioning, we were both truly impressed with the execution and management, amazing quality of workmanship, the professionalism cleanliness and customer focus of all Roma staff and subcontractors as well as their great attention to detail.

Living on planet earth, you will always encounter unexpected issues with a complex project of this nature – but these do not escalate into a drama – because the highly skilled Roma team bring these to your attention at an early stage, enabling a work through of the various mitigation options to get the result that exceeds your expectations.

We both have to say that our expectations have been well and truly exceeded by the amazing work that Chris Hallam and his team at Roma have done for us. The quality of our modern well designed kitchen is amazing; we have both been WOWED by the work Roma have done and will highly recommend them to anyone who asks.

Gary & Julie
Delighted Roma Interiors Customers!

"I am very happy with the service I have…had from Roma and their staff when I went to the show rooms everyone was very welcoming"

I am very happy with the service I have received from Roma I find all the staff very accommodating and helpful, and polite they have put right everything that needed to be done

"Design and supply of a fantastic kitchen"

Roma designed and supplied our kitchen for our own builders to install. The kitchen quality is fantastic and looks stunning and the design service was worth it's weight in gold.

We were planning to design our own painted wood kitchen and order with an online supplier, but thanks to the design service provided by Roma we avoided some big design mistakes and have ended up with a totally practical and gorgeous kitchen.

They worked with us to bring our dream kitchen in on budget, we sourced most of the the appliances. Communication was great, and our builders were supplied with comprehensive fitting instructions.

I wouldn't hesitate to recommend them or to use them again and our neighbour was so impressed she used them too!

"Full of false promises."

After so many calls and emails trying, almost begging them to come back and rectify the faults with my kitchen I had to threaten them with court action before they would even reply.

Finally a rude guy turned up. Rectified the faults, left a whole load of mess and left.

The sink still leaks, we called and paid for a plumber to do the work it was less painful than being fed more promises and lies from Chris and David at Roma. The billing was wrong, nothing was right.

Appalling company to have work for you. They are really nice until you place the order then it’s all change.

"Replacement oak worktops"

After initially seeming not too interested in the smallish job with a long lead time quoted, they then came back and responded well with a far shorter lead time. The workmanship and material quality was very good and completed on schedule. Overall we are very pleased with the result.

"Roma's products are beautifully…"

Roma's products are beautifully designed and the quality exceptional. But the people make the company. We wanted a simple add-on unit to the kitchen they had already installed. We had courteous and friendly dealings with all those we encountered in the office. From two people in particular we had outstanding service: Maria, always available, patient and a source of good practical advice; and Mat, highly competent in handling the installation and another great ambassador for Roma.