"Very disappointing"

Buyer beware. First, I'd like to address that I've seen a couple times where this company sort of goes after people for poor reviews. Justifying before acknowledging is unacceptable.
Second, my situation.
Monday, I placed an order for 52 pins. I paid more for expedited shipping than for the pins. The website said I would get them by Thursday of the same week. As promised, I got an email within two hours asking me to approve the proof. I approved it immediately. Then over the next couple days I received 5 additional emails asking me to approve the proof. I finally chatted in, and had an agent tell me it would take ~2.5 weeks to get them. I was disappointed but it is what it is. I simply asked that my expedited shipping costs be refunded to me. He stated that it would be. Fast forward 2 more days and I just get an email from them asking me to approve the delayed shipping. I was shocked. They still haven't started the order at all, and my five on line approvals of the proof, as well as my chat with their support person, were all for nothing. I finally decided to call in. After 10 minutes of hearing "Thank you for calling" IVR, I was connected with a support person. I explained my situation and just asked for an update and if they could actually just get the order started. The person I spoke with was matter of fact and just asked for my order number or email address. I provided that, and then it was dead air for a minute or so. I finally asked "Are you still there?" and he said "yes." Then a minute later asked me now for the fourth time if I was ok with the shipping times. No attempt to acknowledge my frustration, no empathy, nothing. I know, I know. Pins, nothing too urgent, but come on, do better! I finally just asked him to cancel my order. There are a million places on line to get pins made. Guess I just chose the wrong one.

"Very friendly and prompt"

Very friendly and prompt. Great service. Button looks fantastic.

"Seriously wow"

Thank you for another great piece of content. I agree with you and I have the same dilemma. After reading your posts I went back in and I set my discussions such that now all comments will need to be moderated. This is really awesome.

"Appreciated the help!"

Appreciated the help!

"First Rate!"

The quality of your buttons is only exceeded by your processing speed and the level of your personalized customer service.
A first rate company. I have used their services several times and will again in the future.

"I usually don't review.."

I usually don't review...

I usually don't write reviews for products, much less companies, but I was so blown away by Custom Buttons Inc. I had a very time sensitive order (three days with two of them being holidays) and when I had questions I was shocked that a real person in Arizona answered the phone and my questions. When the art department realized my file had issues, they immediately emailed and I was able to send them a revised art file. I got the buttons in the mail today and they look amazing. Exactly as I hoped they would look.

From now on I will only use Custom Buttons for jobs. Excellent service!

"Decided on CUstom Buttons of our 4…"

Decided on CUstom Buttons of our 4 great grandchildren as a Xmas gift for my wife. Very short notice but they were more than accomodating. Intend to use them in the future.
JH

"Excellent customer service!!!"

Excellent customer service!!!
The buttons arrived exactly when we asked and looked wonderful.
We would definitely use them again next time. :-)

"Well done"

Carried out the work efficiently, with sufficient staff attention to my design, and at the price advertised.

"the process was so easy and they were…"

the process was so easy and they were the best sales associates to work with. From start to finish it was painless.