"Excellent company "

Excellent company. From making the purchase to delivery and installation. They called to warn me that the size of the headboard may not go up the stairs in one piece so it would be better to have it made in two pieces. The staff were very friendly and helpful.
We purchased the Grand Evelyn ottoman bed with the 2000 spring mattress. The bed itself is exactly how the picture looks on their website and the mattress is very comfy!
I was kept up to date as the bed and mattress was being made and they EVEN delivered early because we were going away.
If you are planning to buy a new bed I highly recommend UK Beds Direct and will definitely be using them again

"Would not recommend this company"

Would not recommend this company. Ordered an Atlantis Ortho mattress - described as medium comfort rating. We have an Atlantis ortho on another bed so thought we knew what level of comfort to expect. Mattress that arrived is rock hard - even firmer than the existing 'firm' mattress we were looking to replace. It doesn't look particularly well made either.
The firm has not responded to any of my correspondence. I have written to them twice now.
The website does say that they don't accept returns, however, as it wasn't as described, we thought they would be more accommodating and helpful. But sadly - no

"Purchased Elvan Wingback and Evelyn"

We brought the elvan wingback and grand evelyn in plush grey velvet and we cannot recommend UK beds direct enough.

Their customer service is impeccable, they go the extra mile to ensure the customer experience is to a high satisfaction level. They answered all questions in a timely manner and kept us constantly updated during the production and delivery process. They even provide pre-delivery photo’s and videos.

The beds are high quality at affordable prices and the delivery guys were helpful and you could tell they value the customer.

We had issues with one of the headboards being too big and not fitting up the stairs. This was our fault as we were recommended the split headboard option but we thought it would be ok. The team took away any distress and helped in resolving the issue.

I have had beds from other companies in the past and when something goes wrong thats when you see a company's true colors. The way these guys handled the situation speaks volumes.

For now we have just had the two beds (1 for the main bedroom and 1 for the guest bedroom). But when we have kids we will be sure to buy another for the third bedroom.

I hope these guys get the exposure they deserve as it is very difficult to come by a good, honest, customer focused business.

Every home should have the pleasure of owning a UK Directs Bed 🙏🏽

If you are thinking of buying from UK direct beds and would like too see pictures of our beds or have any questions than you can DM me on instagram (house.to.home.no.11).

Thank you guys

Hardeep

"Bed was not as advertised and customer…"

Bed was not as advertised and customer advisor was quite rude and defensive. Advise would be to get them to send you customer pictures or samples prior to order. Also quality ain’t the greatest!

"Amazing service"

Amazing service, no fuss delivery and installation. I love our new bed 😀