"Kitchen Magic a Really Unwise Choice"

Kitchen Magic remodeled our kitchen not quite 10 years ago. We were told by the salesman that the doors were solid and that everything was guaranteed for life. Now that the paper is peeling off those solid doors as well as some of the framework, they tell us that our warranty was only for 5 years. The material has been discontinued, and there is nothing they can do for us short of redoing the whole thing, at our cost. We went forward on good faith, and their misrepresentations have now cost us thousands of dollars.

"Would not recommend using Kitchen Magic"

Would not recommend using Kitchen Magic for kitchen remodeling. While yes, the final product is good, getting there was awful. They sent the wrong supplies 3 different times, the counters had to be redone 3 times due to communication error, we didn’t get the right drawer we asked for due to someone ordering the wrong thing (ended up getting our money back for it because it wasn’t worth all the issues they seemed to be having), hinges and knobs weren’t sent, the list goes on. I can say it comes down to the communication with the project manager to the team and to us was lacking to say the least. If we wanted any kind of update, we had to call or email and she started not even responding to those until there were 2 or more. Extremely unprofessional, unorganized and very poor communication, just an awful experience. They always seemed to place blame to the contractor or anyone that wasn’t them which I really did not like. I was told on several occasions that the contractor was the one that messed up which should have never been said as we spoke with the contractor daily, got more updates from him and he showed us the paperwork that said from Kitchen Magic exactly what was done wrong to be done. the contractors are relying on the project manager to communicate correctly and in our instance that did not occur throwing the entire project into shambles. The project went on for 2 months and still going due to them not sending a knob to the cabinet which we were told to screw on ourselves which is fine. Do not recommend.

"Currently ongoing project...extremely disappointed."

We bought a new construction home recently but we were not happy with the quality of the kitchen so after lots of research, we decided to work with Kitchen Magic.

Up until the last day, things went smoothly. We felt that from the beginning working with Peter on the estimate, then the designer, then the various people who got in touch with us to communicate with us about necessary things like material drop offs and timings were very good.

First the cabinetry people came and finished off the work quickly, then the stone people came for the countertops, then the tile person to do the backsplash, and the plumber in between those jobs here and there to prepare the new line for the pot filler, then to install the faucet after the countertops were placed, and the last day was supposed to be the pot filler.

The last day was supposed to be the 17th and today is the 21st and we are still not done and we have no idea when this will get done.

Long story short, two guys came on Monday from MM& L and installed the pot filler which took nearly three hours and it didn't sound like it was going well during that time as the pot filler kept on going up and down as if something wasn't quite right. When they told us they were done, we went to check their work. Nothing seemed amiss. The head plumber told us that the silicone needs to dry completely and that we should not touch it for a few hours and the longer we leave it alone the better.

So hours later, I go to check it out and there was a crack next to the base of the pot filler. I inspected it closer and it was evident that the crack happened as they installed the pot filler and in an attempt to cover it up, they put extra
silicone over it so we would not notice. I don't know anything about home repairs but it looks like in the drying process the silicone shrunk a bit and the crack was exposed. Another problem is that the pot filler is crooked.

I immediately called the owner of MM & L and he said he thinks when the guys were installing it they needed to cut a bit of the backsplash and in the process he thinks they cracked it and that he could fix the tile but then he has to take it off, fix the tile, let it dry, and then put the pot filler back on again. My question is, why didn't they let us know instead of not letting us know and tried to conceal it and now making us wait longer for a finished kitchen? I found it hugely unethical and let him know that I no longer feel comfortable having him or his crew in my house.

The plumber let Kitchen Magic know about what happened and someone named Sara called me on Monday evening, on the 17th. Our project manager is Nancy but Sara told us that she is away for the week and that she would be taking care of this for us. Everyday we get the same story from Sara. She is looking into it and that she'd call us back that day. Then she never calls.

Here is the info we got from her the past few days: I will look into this for you. The head plumber is not here today so I have to speak with him first and I will let you know.

Today on the 21st, she is still telling us the same story. And today she even said that she only found out about this on the evening of the 18th, even though she spoke to her about this on the 17th.

We are still waiting for someone to call us back and let us know how exactly they intend to resolve the issue and when this will take place. This should not take four days for a plumber to be scheduled to fix something that they messed up in the first place.

"Poor Service"

Poor Service! Scheduled a appointment for a estimate two weeks ago with them. Rearranged our schedules to be home and the day of they call to cancel with every excuse in the book. It's no way to run a business and poor customer service.

"Well done Callum. Great job!"

Callum did what he said he would do, when he said he would do it and presented a far nicer job than Kitchen Magic promised!

No complaints whatsoever, Only wish they did more than just kitchens!

Colin & Wendy Lewis.

"Andy did a brilliant job!"

Looks like a new kitchen at a fraction of the price!
Couldn't be more pleased.

"Choose another company!"

I wanted my small kitchen refurbished with new drawer fronts and cupboard doors.
I also wanted a new sink.
The salesman was punctual and pleasant.
The man who came to measure up was also punctual and efficient.
The cost was £3000.00.
Then the fun began... I am in Kent. Kitchen Magic send their fitters out from Birmingham. One man arrived at about 10.30am.
He unloaded the parts - no handles were sent so I had to go to B and Q to buy them. He fitted the cupboards and drawers.
He removed my old sink and then cut himself very badly on the new one. Blood everywhere. By this time it was getting late and he made a very poor job of fitting my new sink with adhesives everywhere. It was 7pm and this chap still had to drive back to Birmingham! This is where Kitchen Magic fail. How can they pop back and sort it out tomorrow when they are so far away??
To be fair, they did send someone to look at it while they were in the area and did agree it needed redoing but my faith in them has gone and my own plumber is sorting out the mess.
Expecting one man to drive from Birmingham to Kent and refurbish a kitchen in one day is asking too much of anyone.

"Great Job...Very Impressed"

I was very impressed with how Kitchen Magic created our new kitchen. From start to finish they made the process easy. The work and the quality of the materials was top notch, The staff and installers were friendly, helpful and professional. And, above all, the price was less then we expected.

"Sheree and David"

Best worker. Loved the attention to the details. Cleaned up after everyday. Great job. Love my new kitchen.

"Best results Ever"

I did a lot of research over several years, Sears, Lowes, Home Depot and private contractors. Met with Kitchen Magic 2x in 3 years, and became convinced they were the best quality, with the best price for my budget.
No hard sell, just good info from salesmen. The installers were true craftsman and when I changed a few things, after completion (extra drawers, doors, different hinges) things you never thought of with the initial plan.
no problem. I will and have recommended them highly. A year later I love it!
And they actually gave me more storage space in the same footprint.
Thank you Kitchen Magic one of the best improvements you can make to your home.