"Franny the DJ was superb"

Franny the DJ is superb! Set us right up for the whole weekend! Would definitely stay again!

"Brilliant stay"

Brilliant host, brilliant venue, just excellent stay. I commute a lot and stay in Liverpool a lot and wouldn’t stay anywhere else!

"When the owner of the Hotel writes a 5…"

When the owner of the Hotel writes a 5 star review for his own place, you need to be worried. I booked this via Hotels.com and at no point during the booking process was I made aware that I would need to provide any other information outside of what is normal for a hotel booking. Just walk up to the reception and sign in - nope , not here.

Then the emails came. 5 in 10 minutes asking for photos of my ID, photos of my credit card, a signed contract (what !!) and an electronic signature or 'the system' would not release my access code and I wouldn't be able to stay. Then, to make matters even worse, you realise that one of the emails is an invoice for an additional £45 on top of the fee you just paid to the booking agent.

The confirmation email from Hotels.com simply states......

Your booking is confirmed so you don’t need to do a thing. Just look forward to your stay.
Thank you for booking with Hotels.com

but this is simply not true with Infinity Apartments and Liverpool at the Strand 2. I spoke to Hotels.com about the whole episode but the owner, Mr George Egginton (check out the name of the 5 star review writer) refused to offer a refund on the booking.

UPDATED *** The immigration act that he refers to is below - but please note it suggests ID must be given at arrival, not in advance. And for the record, Infinity was contacted by myself yet they refused to acknowledge and negotiate their shortcomings

Provision of information by visitors

4.—(1) Every person of or over the age of 16 years who stays at any premises to which this Order applies shall, on arriving at the premises, inform the keeper of the premises of his full name and nationality.