"Great customer service"

Washloo provided great customer service, ensuring that we had suitable water pressure for the toilet that we had chosen. Delivery was prompt and executed well.

I recommend the company and will buy from them again when we update our cloakroom.

"Karen was very helpful advising on…"

Karen was very helpful advising on which model was best for me. The goods arrived well packaged on a pallet. Now been in use for about a week and it’s great. Who knew a warm loo seat could bring so much pleasure? Would not hesitate to recommend the company and the toilet/seat.

"Great products"

Great products, backed up by outstanding customer service.
They are very knowledgeable people, who fully understand their products and sell goods that work.
Since having our smart toilet from Washloo, we love it and have had no regrets whatsoever. Had two small but niggling problems in the 18 months we've had it, and their understanding and support (with replacement parts where necessary) has been outstanding.
Won't hesitate to recommend them, or go back for future purchases.

"A1 Service"

Great to deal with a professional family run company. Very helpful and purchase easy. Quick dispatch and product excellent.

"The customer support was great and…"

The customer support was great and answered a couple of fitting questions I had very promptly by email. Delivery on time and as expected.

The product itself is better than I could have hoped. Whole family went from vicious mockery of me to thinking its great. Worth it just for the heated seat. Only regret is that i didn't spend more monies!

"Excellent information and advice."

Requests for advice and guidance on which toilet were answered within an hour or two. It was Karen who told us about the disability discount that our plumber was not aware of but has made a big difference to the cost of our bathroom refurb; When there was a problem it was sorted out quickly within 48 hours. A small British company excellent to deal with.

"Very helpful on the phone"

Very helpful on the phone, but you were going to send me another connection pipe which I didn't receive.

"Good unit, but incomplete instructions"

The unit was delivered securely and promptly. My only critique would be that the instructions were missing a tiny "cork" that was stuck in the water-intake port on the unit itself and I didn't know what it was until I took a risk and yanked it out.

Would be nice if yanking out the cork was included in the instruction manual, but otherwise I have no complaints and will use this service again when it's time to sell my home!

"very helpful compny"

very helpful compny

"Great smart toilet seat, no so great base toilet "

Ordering and delivery experience was smooth and easy, the toilet seat is great, feels much better quality material than their smaller and cheaper product, and the design is much neater as well. The seat fits well in the toilet however, the toilet itself is too high for us (we are around 170 cm tall) and our feet can barely reach the ground when sitting on it and it makes the whole experience uncomfortable. I can’t recommend the base toilet especially for shorter people, but everything else is great, the toilet seats are definitely worth it!