"James"

James, the surveyor and the fitters were all excellent. There was a problem with the delivery, pieces left behind, so it took longer to fit but the fitters were still upbeat and brilliant about having to return.
We did phone the company re payment and had a very stroppy lady tell us that she couldn't accept payment and we should wait to be phoned by the accountant which did not fill us with confidence

"Absolutely dreadful"

Absolutely dreadful! This is by far the worst company I have dealt with in years!
The work was supposed to be completed in two days back in early March 2023 - when no-one turned up on the first day, I eventually called them to find out the fitter wasn't coming and they were sending a single fitter the next day to fit 21 doors and 3 replacement units. When the fitter turned up the next day, he stated that this was impossible for a single day. He came back the following Monday and Tuesday, but couldn't finish the work due to incorrect sized units and missing parts. So I had taken 4 days off work for an incomplete job.
Several weeks passed before another very helpful fitter turned up, but even then one of the doors was wrong, other doors appear warped, drawer soft closing devices weren't fitted and the plinth lights that they provided are of very poor quality are not fitted. Each time I called I was told a manager will call me back - nothing!!
A door was then fitted with the wrong glass and it took 2 months for them to supply and fit a replacement – as they’d already taken the original door, we were left with a bare cupboard for that period.
The biggest contention was the warped doors, which they agreed to replace, but when they turned up in late-September, were also warped and their fitter refused to fit them.
Quartzize has now – after 7 months - refused to replace them at all, claiming that all doors are warped and that they are within tolerance! They also refuse to compensate me for having around 10 days of work for their visits, for a job that should have taken two days!
My biggest regret is paying them up front - which they insist on - DO NOT DO IT! Once they have your money, they are not interested. They make appointments then either turn up on the wrong day or not at all. Their product is also of poor quality – you’re better off with B&Q! Their customer service is appalling.
Avoid this company at all costs!

In response to Quartzize's response - I did not demand replacement doors and compensation, but compensation OR replacement doors. I did, however, request compensation for the months of inconvenience due to incorrect sized units, wrong materials, missing parts, etc, that required multiple visits by numerous fitters, none of which managed to solve all of the outstanding issues in one go. Further, the warping is far more than 0.5mm!
This company's response is typical of its customer service and concentrates on one issue but ignores all of the others.
I have a series of over 30 e-mails (mostly from me chasing responses) plus photos at every stage of this saga to back up my claims. In addition, I sent letters of complaint to both of the CEOs listed in Company House website by recorded delivery and received no response. All of my requests to speak to a senior manager were rebuffed!
I say again - ABSOLUTELY DREADFUL!

Further Update!
1. You only explained the FIRA standards to me in an e-mail last week!
2. Neither the company's owners nor either of the CEOs have EVER called me! The only manager ever spoken to was the office manager, who refused to connect me to a CEO!
Such a response is typical of your entire customer service over the past 7 months and fails to address why it has taken 7 months to conduct a task
that should have been completed in two days in early March!
I say again - ABSOLUTELY DREADFUL!

And so it goes on .............................. blame the customer!
I repeat - I have NEVER spoken to either of your CEOs! If he would like to call me on my mobile to discuss what he ALLEGEDLY did in July, then I'd be happy to take his call!
Further, the two calls you claimed your Senior Installation Manager made to me you have now changed to one call and one e-mail:
1. March 1st at 11.52am - this was BEFORE the original installation dates of 9/10 March, so is irrelevant to my complaint!
2. email June 22nd at 1.57pm - so not a call then!
So of the 3 calls you claimed in your response that I should have remembered, one was pre-installation, one was an to arrange fitting of a glass door and the 3rd was for a conversation with a director that never happened.
GET YOUR FACTS RIGHT BEFORE REBUFFING A CUSTOMER'S COMPLAINT!
Looking at the 100s of other 1 and 2 star reviews received by Quartzize over the past months, this seems to be a trait - blame the customer for being unreasonable.
It took until 4 July to fix the last of the original defects, apart from the warped doors, which are more than 0.5mm warpage. I will now be contacting Trading Standards!
I say again - ABSOLUTELY DREADFUL!

"Very happy with my new kitchen."

Very happy with my new kitchen. Work completed in only 2days, when originally told 4days. Well finished off. Just waiting for remainder of door handles as wrong ones sent....twice!

"Worth the wait"

We are so pleased with our White Sparkle Quartz overlay worktops - a complete transformation of our kitchen to add to the re-sprayed doors and tiles that we'd had done already. It really does look like a new kitchen but without the disruption and at less cost.
Dave the fitter was a pleasure to have around and all of the cutting and shaping was done outside. All done in around 5 hours from the worktops arriving shortly after the fitter.
Just taken one star off for the long leadtime from quote>survey>sypply & fit. But worth the wait!

"So happy with the whole experience...Thank you Quartsize."

I am thrilled with my new quartsize worktops. The company have been efficient and courteous at all times. Everything was explained to us beforehand and went according to plan. The fitter, whose name I didn't get, was promp and such a good workman. We had dust to clean up afterwards but that is all. He even cut me 3 cutting boards from the sink and hob inserts. I received a phone call from the company this morning asking if I was happy with the work, and giving me a number if there was any problems. The worktops look amazing and what a difference they make to the kitchen.

"Lovely Worktop"

Really pleased with worktop great fitters worked hard all day, have a small issue with the product which the fitter has taken a photo of and I'm awaiting someone to contact me soon?

"I've had my worktop replaced.annita in…"

I've had my worktop replaced.annita in customer service what a diamond and Chris and Paul the fitters where brilliant clean tidy and happy. ps rugby world cup.

"Great result…"

Very pleased with the service from first contact to the completed installation. The result is better than we hoped for

"Can't believe how good our kitchen…"

Can't believe how good our kitchen looks it's looks brand new for the fraction of the price. Fitter cleaned up after himself and rubbish was picked up next day. Thank you

"Overall very happy"

Overall very happy. Worktops and sink and tap are lovely,however the sealant could definitely be better! Fitter struggled carrying the large worktop by himself and consequently chipped the wall. He also seemed very rushed. Also being told not to bother emptying drawers I didn't expect to find everything covered in handprints and sawdust. Would have been nice to have a call afterwards to see if we were happy with the work.