"I ordered my item and it has not…"

I ordered my item and it has not arrived. I contacted them to ask where it was, the tracking information I have says it is still in transit and then today I got an email asking me to rate my experience for the order stating that they 'fulfilled my order 14 data ago'
Poor communication and still not received the item I paid for, very frustrating.

"Excellent service😁.....and fantastic…"

Excellent service😁.....and fantastic quality.....will be purchasing another one for us!

"Good quality product"

Good quality product, easy to follow website. Would recommend.

"Products ordered look sturdy and…"

Products ordered look sturdy and attractive, I think my son will love them this Christmas

"Excellent product quality and design"

Excellent product quality and design. Fast accurate delivery

"Beautiful picnic backpack, but needs safer shipment"

The products are great but the box arrived open and was left in my porch which I did not authorise and which is not safe for such a big and relatively valuable package.

"Great wedding gift"

Product as described & just what I wanted as a wedding gift

"fast delivery and good quality product!"

fast delivery and good quality product!

"Racksack hamper"

The product was exactly what was expected, delivered very quickly

"Packaging ruined my fun"

I bought the same backpack for a second time, and this time it was packed really awfully,-Messy and not tidy. And it killed the whole mood and excitement of the purchase. Even the quality went down in my eyes.