"I've dealt with Alexander Kitchens on a…"

I've dealt with Alexander Kitchens on a number of occasions and have to say they are faultless. Mark Hunnisett (Bathroom Designer/Manager) has been my contact there from the beginning and hands down he is the 'Gold Standard' of customer service. His attention to detail is impeccable and second to none and he just makes you feel like you are his only customer. He's been with the company for years and really knows his stuff, but what makes him out stand from his competitors is that he genuinley really cares, whether he makes a sale or not. That's an extremely rare quality.

Mark is the reason I keep going back to Alexander (just about to order new bathroom), even if I can find the same products cheaper elsewhere. At the end of the day you pay for what you get and Mark just gives you a premium service that is worth every penny and more. Thank you for all your help and advice Mark and look forward to doing business with you for many years to come.

"Very inefficient process. Deeply disappointed."

I went to alexanders to install a kitchen that would be high quality and last, and to have the installation managed from start to finish as I was busy. It was not their fault that on removal of the old kitchen a water flow was discovered underneath the kitchen that had to be dealt with. However, I did most of the 'design' myself, the inhouse designer only seemed to have stock solutions for a small space. The electric sockets were not placed where I asked them to be. They failed to cover the new wooden floor in the hallway causing scuffs. They failed to take away rubbish, I always had to remind them. They failed to do an installation plan with me which resulted in the wrong handles being chosen by them without consultation with me, the wrong electric sockets being installed (plastic) and they subsequently could not install the ones I had purchased. No proper bin system was ordered. They ordered the wrong flooring. But worse, the installing plumber knocked the stopcock and cause a flood into the new kitchen. The dishwasher and washing machine have failed within 3 months (Neff). They have had to come back and reinstall the under sink plumbing system to improve it. But only 3 months into my new kitchen I am washing up dishes in the bathroom sink and taking my laundry to a public service. Each time they have responded and send someone to help fix it; and those workers are unfailingly polite. But the whole installation has been problematic from start to finish. I have been enormously disappointed and I could not recommend them.

"Another great job"

After Alexander’s fitted a new en-suite was so impressed we got them to replace our kitchen. Results don’t disappoint and back up service second to none

"A seamless service from start to finish!"

A seamless service from start to finish!
Extremely friendly and patient staff with an amazing breadth of knowledge.
Thank you for bearing with us as we kept changing our minds on the little details.
We are so pleased with the result.
Kate and Graham

"Project was a knock through dining room…"

Project was a knock through dining room kitchen and installation of new kitchen. I was nervous about organising and coordinating this project myself and I am pleased I commissioned Masterfit to handle the building work as well as kitchen installation. I had a project schedule which they stuck to Trades and staff were all professional and friendly and I felt comfortable to have them in my home. The end result is great and meets my needs. I have received many compliments on my new kitchen.

"Disappointing Experience!"

Included in my completion letter from Masterfit/Alexander kitchens was an invite to review their service.

Project : Complete removal of existing bathroom/fittings/flooring and wall tiles.

Create : Brand new shower room to include corner shower/wall hung toilet incorporated in tall cabinet/basin on wall hung 2 drawer cabinet/new flooring/fully tiled.

From design to selecting the fittings and accessories, indeed the first two weeks of the project commencing, all was good.
Then my project seemed to become a 'fill in' job, no consistency when trades people would turn up!

I contacted the Director of Alexander in July 2023 to express my dissatisfaction that the project still was not complete and had been riddled with errors.

Wrong coloured flooring delivered.
White spot light fitted - should have been chrome.
Hand held shower attachment pouring out water from outlet in wall.
WC unit - LHS panel damaged.
WC unit - RHS door finish blemished.
WC unit - Both doors out of alignment.
Wall hung WC - sealant splitting.
Wall hung WC - movement when in use.
Basin Cabinet - top drawer front fixed as a panel, so no access to water isolation valves.
Basin Cabinet replacement, wrong size.
New Isolator switch for bathroom mirror fitted, but damaged wall not made good.

For a company that works with its ethos " Quality Service, Workmanship and Products across all our projects", I was surprised to read the Director's response, "I can assure you this is not normal & think you have got unlucky"

Finally, on the 21st August, all remedial works were completed, and I now have a smart looking new shower room.
But, should it really be such a lengthy, frustrating process, riddled with errors to achieve this?

There's no doubt about it, all of the people I dealt with at Masterfit/Alexander Kitchens were very pleasant, but
I couldn't help noticing with some of the trades people involved with this project, a culture of blaming others for mistakes, lack of accountability or ownership.
Surely it's better to just hold up your hand, admit the error and discuss how best to resolve things?

So, from my experience of Masterfit/Alexander Kitchens, I wouldn't feel comfortable recommending them to others, or inviting them back to my home to design and fit my new kitchen.

"Alexanders did 3 big projects for me"

Alexanders did 3 big projects for me - Bathroom, kitchen and bedroom. All of their staff and fitters are friendly, and a great attention to detail. I am very impressed with the quality of their work. Nothing is sub contracted out, so you get a schedule which they stick to - no waiting around for a different contracter to show up who may be on another job. Thoroughly recommend Alexanders.

"Kitchen improvement"

Alexander Kitchens added several units and a central island to our kitchen. A great deal of care was taken to exactly match the units already there and the finished results is fantastic. The company is a pleasure to deal with and nothing was too much trouble. Would highly recommend them.

"First class company"

Brilliant service from start to finish. Had a new bathroom a few years ago and recently a new kitchen. Felt confident enough in them to go away for the first two weeks of the fitting. Any issues are promptly sorted out. Without exception the workmen and office staff are amazing. Would highly recommend this company.

"Highly recommended"

Can’t say enough what a great experience we have had with Alexander (Worthing) and Masterfit. Their commitment, communication and professionalism was incredible the whole way through from design to completion. Would highly recommend to anyone.