"Rude, unhelpful and quoted for work that didn't need doing"

Engineer turned up unprepared, despite having been told about the problems in advance. He attempted a repair, but was unable to complete it. He booked another visit for the following week to finish the job. Or at least he told me he had.

They quoted me an exorbitant amount to make the repairs. When I queried the quote and asked for a breakdown, they had quoted to replace parts that weren't broken and had double charged for labour. They claimed that individual components weren't available and that they'd need to replace the whole control board. As a private individual I was able to source and have those components in my possession the following day after a 5 minute Google search. That they were unable to do so themselves with their industry connections says a lot.

They didn't turn up for the booking, and refused to take responsibility for the errors that they had made regarding the booking, which left me with overflowing sewage for two weeks. Their operations director was rude and unhelpful, showing no remorse and no inclination to help me get things fixed. I gave up and found another local company that was able to do the job at a quarter of the price in a fraction of the time. I would never use them again.

"AVOID AT ALL COSTS !!"

AVOID AT ALL COSTS !!! I PURSHASED A 1989 FORD ESCORT RS TURBO FROM THIS COMPANY VIA A EBAY LISTING SELLERS NAME WAS JASON. I PAID £9000 FOR THIS CAR THAT WAS ADVERTISED WITH 12 MONTHS MOT EVERYTHING WORKING AS IT SHOULD. UPON COLLECTING THE CAR THE CAR STARTED FINE I DROVE TOWARDS THE MOTORWAY HEADING HOME I DROVE APPROXIMATELY 4.5 MILES TO REACH THE MOTORWAY , UPON ENTERING THE MOTORWAY ON THE SLIP ROAD TRAVELING AT 50MPH THE CAR STALLED AND CUT OUT I PULLED OVER TO THE HARD SHOULDER AND TRIED TO START IT AND IT STARTED STRAIGHT AWAY SO I CONTINUED MY JOURNEY KEEPING TO A STEADY 60MPH HOWEVER THE CAR JUST KEPT CUTTING OUT UNTIL IT WOULD NO LONGER START. I CALLED JASON FROM ALTON PUMP SERVICE WHOM JUST SOLD ME THE CAR TO ASK WHAT IS GOING ON WITH THE CAR HE ANSWERED AND WAS VERY RUDE AND UNHELPFUL... I CALLED RECOVERY TO COME TO PICK UP THE CAR AND TAKE IT HOME . NOW I HAVE HAD MULTIPLE PROFESSIONAL MECHANICS INSPECT THE CAR WHO HAVE ALL STATED THE CAR IS UNROAD WORTHY AND A FIRE HAZARD DUE TO ALL THE WIRING ALSO WE NOTICED THERE WAS NO HORN NO INDICATORS NO HAZARDS AND THE GUY LET ME LEAVE THE BUSINESS PREMISES TO DRIVE IT FROM LONDON TO BIRMINGHAM ABSOLUTELY OUTRAGEOUS BEHAVIOUR THIS IS PLAYING WITH PEOPLE'S LIFES NOT TO MENTION DECEIVING AND OUT RIGHT THEFT

TRUST ME SHOP ELSEWHERE IT IS JUST NOT WORTH GETTING ROBBED BY THIS COMPANY OR HAVING YOUR LIFE PUT IN DANGER TO ENABLE THIS BUSINESS TO MAKE A FEW QUID

TO ADD AS WELL THE LIST OF PROBLEMS WITH THIS CAR GOES ON

TODAY IS THE 12TH OCTOBER 2022 I HAVE JUST RECEIVED A REPLY FROM THE SELLER ON HERE STATING I DIDN'T BUY A CAR FROM THEM WHICH IS COMPLETE LIES !!!! I HAVE THE SCREENSHOT WHICH INCLUDES THE COMPANIES NAME WHICH I AM UNABLE TO POST HERE HOWEVER FOR ANYONE WISHING TO CHECK THEMSELVES HERE IS THE LISTING IDENTIFICATION FOR THE CAR I PURSHASED FROM THIS COMPANY VIA EBAY

Ford Escort RS Turbo 1989
Item price £8,755.00
Quantity 1
Item number 203269584866
Delivery service
Collection in Person

THIS REPLY JUST PROVES MY POINT OF WHAT I ADVISED ON MY REVIEW TO AVOID THIS COMPANY AT ALL COSTS AND YOU CAN NOW SEE HOW THEY SIMPLY LIE AND TRY TO STATE THEY NEVER SOLD ME A CAR HOW RIDICULOUS !!!!!

"Very Helpful and Experienced in there field"

I am very impressed with the customer service yesterday were very helpful spend a lot time on the phone resolving the problem .I got a message back to make sure all was ok.

"Did exactly what they said they would…"

Did exactly what they said they would do on time and on budget.
Dealt with issues without drama and just nice people to do business with.

I would most definitely use them again and highly recommend them.

Peter Timotheou.

"Water Sewage Treatment Plant"

We highly recommend Alton Pump Services. They did a brilliant job
installing a Water Sewage Treatment Plant and working in atrocious weather conditions most of the time. A big thank you to all the team.

"Fantastic Service"

Have had fantastic, quick and efficient service from Alton Pumps. Great company to rely on!

"Poor"

Poor service & high price.

"Arrived quickly and carried out the…"

Arrived quickly and carried out the work efficiently and tided up well afterwards. Very satisfied with the service guven

"Swift polite service thankyou"

Swift polite service thankyou

"The team at Alton pumps are very…"

The team at Alton pumps are very experienced and a pleasure to deal with. I would but not hesitate to recommend them.