"Pathetic Srvice - Avoided Difficult Job - Disingenuous"

Had an Daton electrician called out for urgent electrical wiring fault by my insurance company. The fault was caused accidentally by person (not me) trying to change a lampshade on a light that was previously working perfectly.
This meant that an 84 year old unwell lady had no lighting in the house.
A grumpy one arrived and could or would not fix the fault complaining he did not want to go in loft where the fault appeared to be.
Phoned company twice who said they would look into it and get back to be same day. They did not.
Next day called the insurance company who had received Daton's report which said that the electrical system needs upgrading. Which it does, and will be, but the lady is without lights in the meantime. The upgrade will not fix the problem which is a broken connection in the circuit.
Absolutely pathetic service.