"Talking to Nigel for the first time I…"

Talking to Nigel for the first time I found him to be helpful, polite and knowledgeable.
As a pensioner with very little knowledge of the financial market this was a great help.

"Ascot lloyds review"

Craig is always very helpful and efficient and easy to chat to and makes it a pleasure to speak to him.
He is very polite and tries to answer all my questions with minimum delay.

"My Pension Plan"

Craig has been brilliant since he took over from Robert.
Really helpful.
My wife is looking at all of her pensions will be going to Ascot Lloyd.
Very pleased with everything 10/10
Tony

"An Entirely Positive Experience"

I can honestly say that my experience of corresponding with Raj Chauhan in relation to my request for help and advice has been entirely positive. I was seriously concerned as to my next move, and his patient and knowledgeable reassurance, without any suggestion of pressure in any direction, was such a welcome relief, and led to a positive conclusion. On each occasion that we made contact - by phone or email, I was impressed, and grateful, for his steady response and reassurance.

"Great Service From Tim"

Tim was friendly, knowledgeable and professional. He answered all my questions and the reports produced were easy to follow. Process is yet to be complete for pension transfer so I will update with another review once all is complete.

"Access to sound financial guidance"

The financial assessment and guidance I received was straightforward and clear. There was no hard sell involved which I appreciated. Just the right amount of detail was provided during our phone based interviews including an appropriate assessment of my personal circumstances and risk appetite.

"Appalling Customer Service"

I don't think there's anyone home! Emails go unanswered. If you phone you get someone who can only 'leave a message'. Never, ever is your call returned.
These guys are a bunch of Charlatans. Quite happy to take the fees but won't interact with you. As for getting any actual advice; forget it.

"Very bad service"

Very bad service. Had to do some of the work in contacting the company where investments were made to make further dealing. Out of 5 deals 3 have been totally messed up and we are still waiting compensation levels after a number of weeks. We had one offer which we rejected as it was about 1/10 the amount that was required to put the investment back into the state had the errors by Ascot Lloyd had not occurred. Very frustrating. The delays are never due to them but he investment platforms not providing them with information - which we seem to be able to obtain in one phone call.
Hoping this will be resolved very soon but not holding my breath.

"Very poor administration"

Very poor administration. Requested a transfer in early Jan, was advised 3weeks turnaround. Chased in March and was advised all was in hand. Chased in late March and advised nothing had happened. Launched a complaint in March/Apr, was advised 8 week svs std!!! 8 weeks passed....no acknowledgement, no response. Avoid Ascot Lloyd.
Save your excessive Mgmt fees and go somewhere else.

"Paid fees for Defined Benefits…"

Paid fees for Defined Benefits "transfer out" advise. I regarded the advise as "inappropriate". Raised my concerns with Ascot Lloyd and requested part refund of fees. After 8 weeks I eventually secured the desired refund, I have to say it was not easy to achieve. BEWARE.