"The actual balloon flight was good but…"

The actual balloon flight was good but everything leading up to it was not. You are not allowed a refund even when your flight has been cancelled numerous times, I also paid to have text updates which I didn't received one in 2 years. They were supposed to advise of up coming flights and problems but had to go on their website to find information, so this all lead to being disenchanted with the whole process.

"Great experience"

Amazing flight, friendly staff. Easy to reschedule online after weather cancellations. Overall a great experience and would definitely fly with them again!!

"Great experience and wonderful team"

Great experience and wonderful team of people to help the flight go so well. Obviously weather dependant so we had to wait a while for our fight but it sure was worth it! Would not hesitate to recomend and we will hopefully be flying again sometime soon.

"Excellent experience and friendly…"

Excellent experience and friendly staff. Lovely toast at the end of the flight and felt like it was worth the money! Such an incredible view and didn’t realise how much wildlife I would see. Highly recommend!

"When shall we do this again totally brilliant"

We had a fantastic time with a our balloon ride it was an amazing experience I purchased this for us as a treat for my husbands birthday for both of us and he thoroughly enjoyed it great pilot fantastic views we even had an impromptu fly over from the Red Devil’s , champagne and everyone sang happy birthday to him totally brillliant x

"We recently enjoyed an excellent flight…"

We recently enjoyed an excellent flight from Tiverton. The whole experience was well organised and enhanced by being involved in the set up and packing away of the ballon. Our pilot was fun, friendly and very competent. Thoroughly recommend the experience

"Enjoyable experience let down by customer service"

The flight, pilot and ground staff were all excellent and keen to provide the best experience for the 16 passengers in the basket. Unfortunately this wasn't backed up by the office staff who seemed to be put out whenever I called and who did their best to get me to use their outdated and difficult to navigate booking system rather than assist me to reschedule the booking on the phone, and their overall attitude did make me consider asking for a refund on more than one occasion. I'm glad I stuck with it though as the flight was very enjoyable and as already mentioned the staff on the day were very customer focused and intent on making the experience enjoyable.

It's important to note that you are not purchasing a balloon flight but a voucher, this has some implications as to your rights if you do want to pursue a refund. Also the flights are very weather dependant and so may be called off last minute and this may happen to you several times so if you are booking to mark a special occasion you can't be guaranteed your flight will take place on the scheduled day, week or month.

I would potentially use South West Balloon Flights again but I would really encourage them to try to motivate / enthuse their office staff into being more customer focused as their attitude does impact on what is supposed to be a special occasion.

"Very professional"

Very professional. Enjoyed it very much and felt safe in the hands of the Australian guy who took us. Would recommend.

"Great day out"

Great day out, what a brilliant experience floating through the air. The crew and pilot were lovely and all very knowledgeable. Definitely happy to have had this experience.

"What a palaver"

I am absolutely disgusted with the customer service here. I purchased a balloon flight online and no where on their website did it state there would be up to 16 people in the basket at one time! Upon reading this on the information I was sent after purchasing I decided that this was not what I thought I was purchasing and asked for a refund - I do not feel comfortable during a coronavirus pandemic to be in a basket with 16 other people - this should of been made clear on their website. The refund was quite difficult to get. It took 5 emails and two phone calls. I was finally promised a refund on the Friday but I received an email from them on the Friday as to excuses of why they couldn’t refund. I replied explaining I don’t feel confident in them and I will be contacting trading standards. Immediately after my email they processed a refund BUT they had deducted £30! When I asked why they refunded me £30 short of the full amount I paid, apparently this is an admin charge for processing the refund!! UPDATE - after leaving this review the £30 was refunded but I was asked to take down this review in which I do not agree with so to be fair to both parties I am updating my review to say that I was refunded the full amount eventually.